Manager, Distribution Centers, Center of Excellence

Walgreens•Deerfield, IL

23h•$100,000 - $175,000•Onsite

About The Position

The Manager, Distribution Centers, Center of Excellence (DC CoE) leads the day-to-day execution and continued development of the DC CoE program. Reporting to the Director, WLM & DC CoE, this role translates CoE strategy and directives into governance, deployment, and adherence processes across the distribution center network. The Manager leads SOP governance and lifecycle management, coordinates deployment of approved standards and best practices, develops measures of implementation and adherence, and establishes assessments to identify gaps and drive corrective actions. The role leads the DC CoE team and partners with DC Operations and cross-functional subject-matter experts to improve standardization, operational consistency, knowledge transfer, and continuous improvement across the network. The role will office out of any one of Walgreens' 15 Regional Distribution Centers across the U.S. and Puerto Rico: Hartford, CT; Easton, PA; Linden, NJ; Perrysburg, OH; Anderson, SC; Pendergrass, GA; Jupiter, FL; Valparaiso, IN; Bolingbrook, IL; Mount Vernon, IL; Windsor, WI; Waxahachie, TX; Woodland, CA; Moreno Valley, CA; or Carolina, Puerto Rico. Travel to distribution centers may be required as business needs require.

Requirements

Bachelor's degree and at least 2 years of experience in a supply chain or business role, or a high school diploma/GED and at least 5 years of experience in a supply chain or business role.
At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership.
Ability to travel to distribution centers as business needs require.
Strong written and verbal communication skills.

Nice To Haves

Bachelor's degree in Supply Chain, Operations Management, Industrial Engineering, Business, or a related field.
Progressive experience in distribution center operations, operational excellence, process engineering, continuous improvement, quality, or a related supply chain function.
Experience developing, implementing, governing, or auditing SOPs and standardized operating processes in a multi-site environment.
Experience coordinating deployment of operating standards, best practices, process changes, or continuous improvement initiatives across multiple locations.
Ability to develop practical measures of SOP implementation, adherence, effectiveness, and sustainability.
Experience conducting operational assessments, process reviews, audits, or gap analyses and converting findings into corrective-action plans.
Demonstrated ability to lead analysts or project teams, establish priorities, manage deliverables, and sustain follow-through.
Strong process-management and documentation skills, including the ability to create governance workflows, decision rights, and operating routines.
Strong analytical skills, including interpreting operational data, identifying trends and gaps, and communicating actionable findings.
Effective collaboration and influence skills with distribution center leaders and cross-functional subject-matter experts.
Working knowledge of Lean, continuous improvement, root-cause analysis, or related operational excellence methodologies.

Responsibilities

Lead day-to-day execution and continued development of the DC CoE program.
Translate CoE strategy and directives into governance, deployment, and adherence processes across the distribution center network.
Lead SOP governance and lifecycle management.
Coordinate horizontal deployment of approved standards and best practices.
Develop measures of implementation and adherence and establish assessments to identify gaps and drive corrective actions.
Lead the DC CoE team and partner with DC Operations and cross-functional subject-matter experts.
Manage employees’ day-to-day activities; assign, monitor, and review work; provide direction and technical guidance; and oversee hiring, firing, and performance review processes.
Manage the team to meet objectives, improve processes, and improve stakeholder satisfaction.
Collaborate with peers and other departments and may lead cooperative project-team efforts.
Manage diverse and complex issues by evaluating relevant factors and applying specialized expertise.
Make delegated decisions, determine resources needed to meet schedules and goals, and guide employees within established policies.
Develop procedures and objectives focused on innovative solutions to business problems, and implement processes or changes that support departmental goals.
Manage departmental expenditures against the expense budget.
Develop and mentor staff through onboarding, communication, training, development, and performance management; maintain morale and motivation; ensure appropriate staffing and competencies; and foster a diverse and inclusive workplace.