Manager, Distribution Centers Quality

Walgreens•Deerfield, IL

23h•$100,000 - $175,000•Onsite

About The Position

The Quality Manager executes the Distribution Center Quality strategy and operating model in partnership with DC Operations. The role supports implementation and assessment of quality programs, monitors performance trends, conducts operational reviews and quality assessments, identifies defects and process gaps, and collaborates with site leadership on corrective actions. It translates network quality expectations into practical operational execution and works to improve store service, customer satisfaction, safety, inventory accuracy, product handling, and cost. The role uses data, structured problem solving, and cross-functional partnership to prevent recurrence, validate improvements, and strengthen process discipline across assigned distribution centers. The position offices from one of Walgreens’ 15 Regional Distribution Centers across the U.S. and Puerto Rico and involves regular travel to distribution centers. The role manages a team and its day-to-day work, staffing, performance, development, and departmental expenditures. It guides employees, develops procedures and innovative solutions, and collaborates with peers and project teams to meet objectives, improve processes, and stakeholder satisfaction.

Requirements

Bachelor’s degree and at least 2 years of experience in a supply chain or business role, or a high school diploma/GED and at least 5 years of experience in a supply chain or business role.
At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership.
Ability and willingness to travel regularly to distribution centers to conduct assessments, support implementation, and collaborate with site leadership.

Nice To Haves

Bachelor’s degree in Supply Chain, Operations Management, Industrial Engineering, Quality, Business, or a related field.
Progressive experience in distribution center operations, quality, process improvement, industrial engineering, inventory control, or a related operational function.
Demonstrated experience using operational metrics and data to identify defects, performance gaps, trends, and improvement opportunities.
Experience conducting operational assessments, audits, process observations, or quality reviews and documenting objective findings.
Working knowledge of root-cause analysis, corrective action, process standardization, and continuous improvement methodologies.
Ability to partner effectively with distribution center leaders and frontline teams to implement improvements without disrupting operational execution.
Strong analytical skills and proficiency translating data into clear findings, priorities, and action plans.
Demonstrated ability to manage multiple improvement initiatives, follow corrective actions through completion, and validate sustained results.
Strong written and verbal communication skills, including the ability to present findings constructively and influence action across functions and levels.
Knowledge of Lean, Six Sigma, quality management systems, or related operational excellence practices.
Experience in a multi-site retail distribution, fulfillment, logistics, or similarly complex operating network.

Responsibilities

Manage day-to-day activities of a group of employees; assign, monitor, and review work, direct efforts, and provide technical guidance on complex issues.
Oversee and initiate hiring, firing, and performance review processes.
Manage the team to meet objectives, improve processes, and improve stakeholder satisfaction.
Collaborate with departmental peers and other teams, and potentially lead cooperative efforts among project team members.
Manage issues of diverse scope by evaluating multiple factors and applying advanced expertise in the area of specialization.
Make delegated decisions, determine how resources will be used to meet schedules and goals, and encourage empowered decision-making among others.
Guide departmental employees within established policies and develop procedures affecting the managed area.
Set objectives and processes focused on innovative solutions to business problems; develop and implement ideas and changes that support functional or departmental goals.
Manage, develop, and control departmental expenditures against the expense budget.
Develop and mentor staff through onboarding, communication, training, development, and performance management; maintain morale and motivation, ensure appropriate staffing and competencies, and foster a diverse and inclusive workplace.
Execute the Distribution Center Quality strategy and operating model in partnership with DC Operations.
Support implementation and assessment of quality programs; monitor trends; conduct operational reviews and quality assessments; identify defects and process gaps; and work with site leadership to develop and sustain corrective actions.
Improve outcomes related to store service, customer satisfaction, safety, inventory accuracy, product handling, and cost.
Use data and structured problem solving to prevent recurrence, validate improvement, and strengthen process discipline across assigned distribution centers.