Manager, Distribution Centers Quality

Walgreens•Deerfield, IL

2d•Onsite

About The Position

The Quality Manager executes the Distribution Center Quality strategy and operating model in partnership with DC Operations. The role supports quality program implementation and assessment, monitors performance trends, conducts operational reviews and quality assessments, identifies defects and process gaps, and works with site leadership to develop and sustain corrective actions. It translates network quality expectations into practical operational execution and continually improves outcomes involving store service, customer satisfaction, safety, inventory accuracy, product handling, and cost. The role uses data, structured problem solving, and cross-functional partnerships to prevent recurrence, validate improvement, and strengthen process discipline across assigned distribution centers. The position manages a group of employees, assigning and reviewing work, providing technical guidance, overseeing hiring and performance processes, managing departmental resources and expenditures, and developing staff. It works across teams and departments, provides expertise in complex areas, develops procedures and innovative solutions, and supports the function’s objectives. The role offices from one of Walgreens’ 15 Regional Distribution Centers in the U.S. or Puerto Rico and requires regular travel to distribution centers for assessments, implementation support, and collaboration with site leadership.

Requirements

Bachelor’s degree and at least 2 years of experience in a supply chain or business role, or a high school diploma/GED and at least 5 years of experience in a supply chain or business role.
At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership.
Progressive experience in distribution center operations, quality, process improvement, industrial engineering, inventory control, or a related operational function.
Demonstrated experience using operational metrics and data to identify defects, performance gaps, trends, and improvement opportunities.
Experience conducting operational assessments, audits, process observations, or quality reviews and documenting objective findings.
Working knowledge of root-cause analysis, corrective action, process standardization, and continuous improvement methodologies.
Ability to partner effectively with distribution center leaders and frontline teams to implement improvements without disrupting operational execution.
Strong analytical skills and proficiency translating data into clear findings, priorities, and action plans.
Demonstrated ability to manage multiple improvement initiatives, follow corrective actions through completion, and validate sustained results.
Strong written and verbal communication skills, including presenting findings constructively and influencing action across functions and levels.
Ability and willingness to travel regularly to distribution centers.
Qualified applicants with arrest and conviction records will be considered for employment.

Nice To Haves

Bachelor’s degree in Supply Chain, Operations Management, Industrial Engineering, Quality, Business, or a related field.
Knowledge of Lean, Six Sigma, quality management systems, or related operational excellence practices.
Experience in a multi-site retail distribution, fulfillment, logistics, or similarly complex operating network.

Responsibilities

Execute the Distribution Center Quality strategy and operating model in partnership with DC Operations.
Support the implementation and assessment of quality programs; monitor performance trends and conduct operational reviews and quality assessments.
Identify defects and process gaps and collaborate with site leadership on corrective actions.
Use data and structured problem solving to prevent recurrence, validate improvements, and strengthen process discipline.
Improve outcomes related to store service, customer satisfaction, safety, inventory accuracy, product handling, and cost.
Manage day-to-day activities of a group of employees; assign, monitor, and review work and provide technical guidance on complex issues.
Oversee and initiate hiring, firing, and performance review processes.
Manage the team to meet objectives, improve processes, and improve stakeholder satisfaction.
Collaborate with peers and teams within and outside the department, and potentially lead cooperative project-team efforts.
Manage issues of diverse scope by evaluating varied factors and current business trends; provide advanced expertise in a complex area of specialization.
Accept delegated decision-making responsibility and encourage empowered decision-making in others.
Determine how to use resources to meet schedules and goals, and guide departmental employees within established policies.
Develop procedures and objectives focused on innovative solutions to business problems; submit ideas and implement processes or changes supporting functional or departmental goals.
Manage, develop, and control departmental expenditures against the expense budget.
Develop and mentor staff through onboarding, communication, training, development, and performance management; maintain morale and motivation, ensure appropriate staffing and competencies, and foster an inclusive workplace.
Travel regularly to distribution centers to conduct assessments, support implementation, and collaborate with site leadership.