Manager of Ops Excellence and Growth

Naked Farmer Careers•Tampa, FL

About The Position

The Manager of Operations Excellence and Growth drives operational consistency, supports restaurant performance, and executes initiatives that strengthen the guest and team member experience across Naked Farmer. The role translates company standards into practical tools, training programs, and processes that help restaurant teams operate efficiently and consistently. Working with Operations, Culinary, People, and Finance, the manager supports new restaurant openings, field training, standard operating procedures, and operational initiatives at new and existing restaurants. The role connects field operations with the support center, identifies opportunities for improvement, develops scalable solutions, and helps ensure restaurant teams have the resources, training, and guidance they need. As Naked Farmer grows, this role helps strengthen the operational systems, training resources, and processes needed to support expansion while maintaining the brand’s quality, culture, and guest experience. It includes travel to restaurants for training, operational assessments, openings, and continuous improvement initiatives.

Requirements

At least 5 years of restaurant or hospitality operations, training, or field leadership experience.
Experience supporting restaurant openings, field training, operational initiatives, or multi-unit restaurant operations.
Strong understanding of restaurant operations, food quality, service standards, and guest experience.
Experience developing and maintaining SOPs, training materials, checklists, and operational tools.
Ability to organize projects, manage timelines, and execute initiatives across multiple locations.
Strong communication, problem-solving, and organizational skills.
Ability to work cross-functionally with Operations, Culinary, People, Finance, and other support center teams.
Comfort working in a fast-paced, growing restaurant organization.
Ability to travel approximately 50–70%, with additional travel as needed for new openings and field priorities.

Responsibilities

Support planning and execution of operational readiness and training for new restaurant openings.
Coordinate new-opening training agendas, schedules, and execution timelines with Operations and cross-functional teams.
Organize and support new-opening training teams, deployment plans, and on-site training activities.
Partner with Operations, Culinary, People, and Finance to prepare restaurants for opening.
Maintain and improve new-opening playbooks, checklists, training materials, and operational tools.
Support pre-opening preparation, opening-week execution, and post-opening stabilization.
Track opening readiness, identify gaps, and communicate improvement opportunities to leadership.
Support consistent opening standards across markets.
Execute and support scalable training programs for hourly team members and restaurant leaders.
Develop and maintain onboarding materials, training guides, and operational learning resources.
Support leadership development and skill-building initiatives with Operations and People.
Ensure training materials reflect brand standards, operational expectations, food quality, and guest experience.
Work with field leaders to identify training gaps and implement targeted solutions.
Evaluate training effectiveness through field observations, feedback, and performance metrics.
Support training and communication for new menu items, systems, technologies, and operational procedures.
Support execution of the Operations Excellence strategy across new and existing restaurants.
Identify operational gaps and opportunities to improve consistency, productivity, accountability, and restaurant performance.
Develop, document, and maintain SOPs, operational playbooks, checklists, and other restaurant resources.
Partner with Operations leadership to support restaurant execution and reinforce brand standards.
Coordinate operational initiatives and process improvements across the restaurant portfolio.
Collaborate with Operations Services and other support center teams to resolve operational challenges and improve restaurant support.
Gather field-team feedback to identify recurring challenges and recommend practical solutions.
Monitor implementation progress and communicate results, risks, and opportunities to stakeholders.
Help ensure operational tools and processes remain current, accessible, and easy for restaurant teams to use.
Serve as a resource to restaurant leaders and field operations teams on operational standards, processes, and training.
Build relationships with restaurant teams to understand challenges and support consistent execution.
Communicate operational updates, process changes, and new initiatives clearly and effectively.
Coordinate with cross-functional partners to implement initiatives consistently and on schedule.
Travel to restaurants for training, operational assessments, new openings, and continuous improvement initiatives.
Share field insights and recommendations with leadership to strengthen operational effectiveness.