Center of Excellence Manager, Engineering

Wounded Warrior Project•Jacksonville, FL

1d•Hybrid

About The Position

The Center of Excellence Manager, Engineering leads and develops the Engineering team within Wounded Warrior Project’s Center of Excellence. The manager ensures delivery of reliable, scalable, high-quality technical solutions that support organizational goals, while mentoring teammates, supporting talent development, and planning resources to meet evolving technical needs. Working closely with IT Delivery Managers, Service Area Directors, and cross-functional technical teams, the manager establishes engineering best practices and promotes continuous improvement. The role advances tooling, documentation, and operational excellence across engineering workflows, oversees deliverable quality and timeliness, and helps translate business needs into technical requirements and solutions. The position is based in a general office environment and includes up to 15% travel. WWP describes its schedule as flexible hybrid: three days in the office and two days working from home.

Requirements

Seven years of progressive experience in engineering or related technical disciplines, including demonstrated leadership responsibilities such as mentoring, coaching, or guiding engineers or cross-functional technical teams.
Five years of experience overseeing or contributing to complex technology initiatives using engineering principles, system architecture practices, and SDLC methodologies.
Three years of experience collaborating with stakeholders across Finance, HR, Salesforce, Marketing Technology, or fundraising platforms to support enterprise-wide technical solutions.
Three years of staff management experience, including performance development, resource planning, and oversight of engineering deliverables.
Bachelor’s degree in information systems, computer science, information technology, or a related field; an equivalent combination of applicable education, training, certification, and experience may be considered in lieu of a degree.
Ability to mentor, coach, and develop engineering teammates in technical competencies, solution design, and delivery excellence.
Strong understanding of system architecture, engineering principles, SDLC methodologies (Agile, Waterfall, Iterative), and modern integration technologies.
Skill in overseeing engineering documentation standards, including technical specifications, architecture diagrams, and development workflows.
Ability to manage multiple engineering initiatives and priorities in a fast-paced, dynamic environment.
Strong troubleshooting, problem-solving, and technical decision-making skills, including the ability to address complex system challenges.
Broad knowledge of custom-built and vendor-supported applications, with experience overseeing system functionality across platforms such as Finance, HR, Salesforce, and fundraising solutions.
Strong verbal, written, and interpersonal communication skills, including the ability to explain technical concepts to diverse audiences.
Advanced proficiency with engineering and documentation tools such as Visio, Word, and other diagramming or architecture tools; working knowledge of project management tools such as MS Project or similar platforms.
Unequivocal commitment to high standards of personal and business ethics and conduct; mission-driven, guided by core values, and a pleasure to work with.

Nice To Haves

Five years of experience advancing or standardizing engineering practices related to technical documentation, architecture or design specifications, and development of workflow standards.
Three years of experience managing, designing, or evaluating integrations across multiple enterprise systems, such as Salesforce, Finance, HR, or Business Intelligence platforms.
Three years of experience managing relationships with key software, hardware, or technical service vendors to support engineering delivery and system performance.
Master’s degree in information systems, computer science, information technology, or a related field.
Salesforce Certified Platform Developer I or II.
INFORMS Certified Analytics Professional (CAP).
DAMA International Certified Data Management Professional (CDMP).
Scrum Alliance Certified Scrum Developer (CSD) or equivalent Agile engineering certification.

Responsibilities

Lead, mentor, coach, and develop the Engineering team, including supporting skill growth, career advancement, and high performance.
Oversee the quality and timeliness of engineering deliverables and ensure they meet standards and Service Area delivery objectives.
Establish and maintain standard operating procedures and engineering best practices for solution design, system architecture, development workflows, documentation, and technical implementation.
Collaborate with Delivery Managers and business partners to understand technical requirements, improve engineering processes, and ensure teammates have the knowledge, tools, and skills needed to deliver quality solutions.
Drive continuous improvement initiatives to enhance team efficiency, effectiveness, and quality of outputs.
Monitor team performance metrics, resource utilization, and project progress, and provide feedback to support achievement of objectives.
Guide the engineering team in translating business needs into technical requirements; support solution architecture, development activities, and technical documentation.
Partner with Delivery Managers and Service Area Directors to gather and assess technical requirements, evaluate tools and engineering processes, and align work with delivery objectives.
Collaborate with technical, project, and business teams on change management initiatives, supporting communication, smooth implementation, and minimal disruption to engineering operations.
Keep Delivery Managers and Service Area Directors informed about resource allocations and team performance, and remediate issues as necessary.
Attend and participate in required training and meetings, including orientation, WWP Cares, ASIST Suicide Prevention training, leadership and culture/team training, and departmental huddles.
Perform other related duties as assigned.