Case Manager, Center of Excellence

The Wright Center Medical Group•Blakeslee, PA

About The Position

The Center of Excellence (COE) Case Manager provides comprehensive case management services to individuals with a history of addiction and co-occurring disorders, particularly opioid use disorders (OUD), and specialized support to The Wright Center clinical staff. The role links clients with medically assisted therapy (MAT), primary care, psychosocial support, and other services. Behavioral health case management supports timely, coordinated access to medically appropriate health and support services and continuity of care through ongoing assessment of client and family needs and support systems. The position includes client-specific advocacy and review of service utilization, including warm handoffs from inpatient, outpatient, and emergency settings. Flexible working hours, including evenings, weekends, and holidays, are required. The Case Manager develops and implements individualized service plans, follows up with clients, supports treatment adherence, connects clients with resources, and coordinates care with interdisciplinary teams and community organizations. The position also involves client advocacy, home visits when necessary, participation in trainings and team meetings, grant-related data collection and entry, and maintaining a community services referral list.

Requirements

High school diploma or equivalent.
3–5 years of experience in substance abuse care and service.
Current BLS (Basic Life Support) certification.
Understanding of medical and psychosocial issues related to opioid use disorders.
Knowledge of and contact with health care entities, social service agencies, and public entitlement programs in immediate and surrounding communities.
Knowledge of service costs and budgetary parameters, with fiscal responsibility in case management functions and activities.
Ability to work with diverse populations and in critical and emergency situations.
Sensitivity to cultural and economic differences.

Nice To Haves

Bachelor’s degree in social work, psychology, sociology, counseling, or another related field.
LSW.
Buy-in and experience working in the EOS® model.

Responsibilities

Provide comprehensive behavioral health case management services, including treatment adherence counseling.
Develop and implement comprehensive, individualized service plans and case management plans with clients and the interdisciplinary team.
Follow up with assigned clients, monitor progress on service plans, provide support, and connect clients with resources.
Provide ongoing support and resources to clients in unstable living situations.
Maintain client confidentiality in accordance with The Wright Center policy and HIPAA standards.
Advocate for clients and defend and preserve their rights related to care, knowledge, and privacy.
Complete client home visits when necessary to accomplish service plan goals and maintenance.
Participate in client- and program-related trainings and scheduled interdisciplinary team meetings.
Coordinate continuity of client and family care by serving as a liaison between the interdisciplinary team and staff at substance abuse agencies, correctional institutions, specialty offices, visiting nurse associations, and local service organizations.
Work with the interdisciplinary team to identify unmet needs that may affect adherence and help prioritize those needs.
Assist program staff with data collection and grant requirements, including required data entry.
Maintain an information and referral list of community services.
Demonstrate leadership and professionalism to other staff.
Perform other duties as assigned.