Manager of Operational Excellence

Crossroads Treatment Centers•Washington, DC

22h•Remote

About The Position

The Manager of Operational Excellence drives operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution excellence. The role partners with regional and functional leadership to assess performance, identify root causes of underperformance, and implement strategies that improve census growth, operational efficiency, financial outcomes, and care delivery execution. The Manager leads operational diagnostics, develops sustainable process improvements, and establishes accountability mechanisms to produce measurable, lasting results. Success requires analytical and problem-solving capabilities, operational credibility in the field, and the ability to translate complex data into actionable strategies and disciplined execution. The role is remote, with travel on average quarterly to the corporate office in Greenville, South Carolina, or as needed for projects. Candidates must be in the Eastern or Central Time Zone. Crossroads Treatment Centers provides outpatient, office-based medication-assisted treatment for opioid use disorder, serving more than 26,500 patients through clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. The organization is committed to accessible, high-quality, evidence-based treatment and an inclusive environment for employees and patients.

Requirements

Bachelor’s degree required.
3–6 years of healthcare operations experience required in a similar role with a healthcare company, such as management consultant, project manager, program manager, or process manager.
Must be located in the Eastern or Central Time Zone.

Nice To Haves

PMP certification highly preferred.
MBA, MHA, MPH, or related field highly preferred.
Experience working with private equity firms or within a private equity-backed organization highly preferred.

Responsibilities

Analyze operational performance drivers, including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
Identify emerging operational risks and implement mitigation strategies to minimize disruption and maintain organizational performance.
Lead change management to support adoption of operational processes, technologies, and performance initiatives across centers.
Conduct root cause analyses and develop sustainable corrective action plans.
Drive accountability through performance scorecards, operational reviews, and metric-based management practices.
Recommend and implement process automation to improve efficiency and reduce administrative burden.
Ensure operational practices align with organizational policies, regulatory requirements, and quality standards.
Mentor and support operational leaders in developing performance improvement capabilities and operational best practices.
Assist with integration and operational stabilization of newly acquired clinics, programs, or service expansions.
Collaborate with technology and analytics teams to improve data visibility, reporting accuracy, and operational insights.
Develop executive-level presentations, business cases, and operational summaries for strategic planning and leadership decision-making.
Design and implement performance improvement initiatives with defined timelines, measurable outcomes, and clear accountability.
Develop scalable playbooks, standard operating procedures, and operational documentation.
Promote a culture of continuous improvement, operational excellence, and accountability.