Business Operations Manager, Direct-to-Consumer
About The Position
This role supports the growth and operational success of The Pokémon Company International’s direct-to-consumer business across automated retail and ecommerce channels. It combines sales planning, inventory management, business operations, and cross-functional execution to ensure products are effectively positioned, stocked, and available to customers. The role contributes to optimizing automated retail performance, supporting business continuity, and expanding into new regions. The position analyzes sales, inventory, and assortment performance; develops forecasts and recommendations; manages merchandising, inventory, and product availability processes; coordinates initiatives and launches; and maintains accurate business data, reporting, and system configuration. It partners with teams across supply chain, logistics, marketing, technology, and operations to execute priorities, resolve issues, and improve processes as business needs evolve.
Requirements
- Five to seven years of relevant professional experience in business operations, sales operations, inventory planning, category management, retail operations, ecommerce operations, supply chain planning, or demonstrated equivalent expertise.
- Bachelor’s degree in Business, Supply Chain, Operations, Economics, Marketing, Data Analytics, or a related field, or demonstrated equivalent applicable experience.
- Experience using data and business metrics to drive operational or commercial decisions.
- Experience managing multiple projects or operational initiatives simultaneously.
- Strong communication skills and the ability to translate business needs into actionable plans.
Responsibilities
- Analyze sales, inventory, and assortment performance to identify business opportunities and risks.
- Develop forecasts and business recommendations that support revenue and inventory objectives.
- Monitor key performance metrics and communicate actionable insights to stakeholders.
- Manage merchandising, inventory, and product availability processes across direct-to-consumer channels.
- Support business initiatives, new launches, and market expansion through operational planning and execution.
- Identify opportunities to improve processes, systems, and overall business efficiency.
- Coordinate with supply chain, logistics, marketing, technology, and operations teams to execute business priorities.
- Serve as a central point of communication for business performance, operational issues, and key initiatives.
- Resolve issues proactively and adapt plans as business needs evolve.
- Manage business data, reporting, and system configuration to support operational accuracy.
- Validate business processes and identify opportunities for continuous improvement.
- Use data and analysis to inform decision-making and operational strategy.
- Maintain and validate product, inventory, and sales data within business systems.
- Recommend scalable process improvements and help establish operational processes and ownership models to support future expansion.
Benefits
- 100% employer-paid healthcare premiums for the employee.
- Generous paid family leave.
- Employer-paid life insurance.
- Employer-paid long- and short-term income protection insurance.
- 401(k) employer matching for US employees.
- Pension employer contributions for UK, Ireland, and Mexico employees.
- Fitness reimbursement.
- Commuter benefit.
- LinkedIn Learning.
- Comprehensive relocation package for certain roles.
- Hybrid work environment.
- Company events that celebrate the spirit of Pokémon.
- Competitive cash-based compensation programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
