Manager, Direct to Consumer Operations- MNRK (NYC or Nashville)

SESAC Rights Management • New York, NY

7d • Hybrid

About The Position

MNRK Music Group is seeking a Manager, Direct to Consumer Operations to lead and optimize its direct-to-consumer business across e-commerce storefronts, product launches, merchandising, inventory, and fulfillment operations. The role combines e-commerce expertise and operational execution to improve the customer experience, grow revenue, and support physical and digital product releases. The manager works with internal teams and external vendors to deliver a seamless consumer journey from product launch through delivery and contributes to the continued growth of MNRK’s direct-to-consumer business and fan experience.

The role is based in a hybrid arrangement, with a minimum of three days per week commuting to the New York City or Nashville office. Candidates should be based in New York or Tennessee, though highly qualified candidates outside those areas may also be considered.

Requirements

• At least 5 years of experience in direct-to-consumer operations, e-commerce, digital merchandising, or a related function.
• Proven experience managing e-commerce storefronts, product launches, merchandising, and customer experience initiatives.
• Strong analytical skills and experience using performance data and reporting tools to inform business decisions and revenue growth.
• Experience with Shopify, Shopify Plus, or similar e-commerce platforms, including marketplace and fulfillment integrations.
• Ability to manage multiple projects and product launches simultaneously with strong attention to detail.
• Experience working cross-functionally with marketing, operations, finance, retail, and external vendor partners.
• Knowledge of inventory planning, fulfillment operations, and physical product supply chains.
• Excellent communication, organization, and project management skills, and ability to thrive in a fast-paced environment.

Nice To Haves

• Experience in the music, entertainment, media, or consumer products industries.
• Experience with Klaviyo or similar CRM and retention marketing platforms.
• Familiarity with paid media channels, including Meta and Google.
• Knowledge of physical music production, distribution, and fulfillment processes.
• Experience with Luminate reporting, chart strategy, or related music industry tools.
• Passion for physical music and the independent music landscape.

Responsibilities

• Own and optimize direct-to-consumer storefront experiences across e-commerce platforms, marketplaces, and social commerce channels, with a focus on customer journey and conversion performance.
• Manage digital merchandising, product catalog updates, pricing, promotions, and launch execution to maximize visibility, engagement, and revenue.
• Monitor storefront performance and customer behavior, using analytics, testing, and reporting to identify opportunities for optimization and growth.
• Partner with marketing teams on email, retention, paid media, and promotional initiatives that drive traffic and sales across DTC channels.
• Lead inventory planning and coordinate with fulfillment partners to support product availability, accurate inventory visibility, and efficient order fulfillment.
• Oversee physical product operations for vinyl, CDs, and other formats by coordinating production timelines, vendor relationships, and release schedules with internal stakeholders and external manufacturing partners.
• Partner with marketing, retail, finance, operations, and external vendors to execute product launches, improve operational processes, and support DTC business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed