Business Operations Manager, Direct-to-Consumer

The Pokémon Company • Bellevue, WA

1d • Hybrid

About The Position

The Business Operations Manager supports the growth and operational success of The Pokémon Company International’s direct-to-consumer business across automated retail and ecommerce channels. The role combines sales planning, inventory management, business operations, and cross-functional execution to ensure products are effectively positioned, stocked, and available to customers. It contributes to optimizing automated retail performance, supporting business continuity, and expanding into new regions.

Requirements

• Five to seven years of relevant professional experience in business operations, sales operations, inventory planning, category management, retail operations, ecommerce operations, supply chain planning, or equivalent expertise.
• Bachelor’s degree in Business, Supply Chain, Operations, Economics, Marketing, Data Analytics, or a related field, or equivalent applicable experience.
• Experience using data and business metrics to drive operational or commercial decisions.
• Experience managing multiple projects or operational initiatives simultaneously.
• Strong communication skills and the ability to translate business needs into actionable plans.

Responsibilities

• Analyze sales, inventory, and assortment performance to identify business opportunities and risks.
• Develop forecasts and business recommendations that support revenue and inventory objectives.
• Monitor key performance metrics and communicate actionable insights to stakeholders.
• Manage merchandising, inventory, and product availability processes across direct-to-consumer channels.
• Support business initiatives, new launches, and market expansion through operational planning and execution.
• Identify opportunities to improve processes, systems, and overall business efficiency.
• Coordinate with supply chain, logistics, marketing, technology, and operations teams to execute business priorities.
• Serve as a central point of communication for business performance, operational issues, and key initiatives.
• Resolve issues proactively and adapt plans as business needs evolve.
• Manage business data, reporting, and system configuration to support operational accuracy.
• Validate business processes and identify opportunities for continuous improvement.
• Use data and analysis to inform decision-making and operational strategy.
• Maintain and validate product, inventory, and sales data within business systems.
• Recommend scalable process improvements and help establish operational processes and ownership models that support future expansion.

Benefits

• 100% employer-paid healthcare premiums for the employee.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long- and short-term income protection insurance.
• 401(k) employer matching for US employees.
• Pension employer contributions for UK, Ireland, and Mexico employees.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn Learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.
• Company events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager