Operations Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and proactively offering services, with a focus on healthcare services.
• Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law.
• Assist with healthcare services, including vaccines, screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work in accordance with company policies and applicable laws and regulations; ensure timely completion and efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly pharmacy with adequate supplies.
• Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and help ensure its requirements are met.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error procedures and the Continuous Quality Improvement Program.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Assist and support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with applicable laws and company policies.
• Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company scheduling and training policies.
• Identify team members’ pharmacy-operations knowledge gaps and support training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring team member and pharmacy licensures, registrations, and certifications for active status and regulatory compliance, including documenting status through company resources.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
• Follow performance-improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate support-center messages and other key emails to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.