Store Operations Manager

Tractor Supply Company•Breitung Township, MI

19d

About The Position

The Store Operations Manager leads operational execution in the store, with primary responsibility for freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment while coaching Operations Team Members and supporting the Store Manager. The manager leads and follows up on operational routines, maintains store and outside-area standards, oversees inventory-control processes, and ensures required documentation and certifications are completed. The position may also involve managing direct reports and executing the Ops Team routine in applicable stores. It requires regularly moving throughout indoor and outdoor store areas, operating store equipment, assisting customers with loading purchases, and traveling as required for district needs.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver’s license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Must be able to perform the principal responsibilities of Team Members.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to constantly operate store equipment such as computers and cash registers.
Ability to communicate effectively with Team Members and customers using strong written and verbal communication skills.
Ability to process information and merchandise through the point-of-sale system.
Ability to successfully complete required training, including training and certification to dispense propane and to dispense propane.
Ability to drive or operate a vehicle for business needs.
Ability to successfully complete training and certification for various business needs.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
A bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck-unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
Oversee inventory-control and compliance processes completed by the Inventory Control Specialist, including inventory adjustments, discrepancies, negative on-hand review, purchase-order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage, and ensure standards are consistently executed.
Maintain backroom, dock, and assembly-area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners’ manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
Complete associated documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Travel as required in support of district needs.