Manager, Account Operations

Wasserman • Raleigh, NC

2d • $50,000 - $60,000

About The Position

THE·TEAM is seeking a Manager, Account Operations to support one account on its Brand Consulting team. The role focuses on working with operational and financial data, improving processes, and building organized systems that help the account team operate effectively. It combines independent work with Excel, financial trackers, operational data, and documentation with regular collaboration among account leadership, accounting, project teams, and client contacts.

The manager maintains and improves workflows, trackers, and templates; supports budget tracking, reporting, and monthly invoicing coordination; monitors time-entry completion and accuracy; and prepares operational reports, dashboards, and summaries. The role also supports client and team requirements, account-team onboarding and knowledge management, and quality, confidentiality, and continuous-improvement efforts.

The position calls for 2–4 years of relevant experience and a bachelor’s degree in a related field or equivalent practical experience. Strong Excel, organizational, communication, judgment, and relationship-building skills are important. An independent, time-bound case study is part of the application process. The base salary range is $50,000–$60,000, with bonus potential if applicable.

Requirements

• 2–4 years of relevant experience in account operations, business operations, project coordination, or process management.
• Bachelor’s degree in business administration, operations management, or a related field, or equivalent practical experience.
• Strong Excel skills, including organizing large datasets, building and maintaining trackers, using formulas and pivot tables, reconciling information, and presenting meaningful summaries.
• Comfort with Word and PowerPoint.
• Ability to organize complex information, spot errors or missing details, manage deadlines, and document repeatable workflows.
• Clear and accurate communication in writing, discussions, or presentations, with the ability to tailor updates for leadership, clients, Finance, and day-to-day project teams.
• Strong judgment, initiative, and accountability; ability to move work forward independently, ask thoughtful questions, and know when to escalate.
• Ability to build effective working relationships and communicate respectfully with colleagues and stakeholders.
• Curiosity about the sports, entertainment, and sponsorship business, and willingness to learn clients’ needs and the services the teams deliver.
• Ability to work with budgets and operational information, maintain accuracy, and learn financial and administrative workflows.

Nice To Haves

• Agency experience in creative, digital, sponsorship, experiential, or related environments is preferred.

Responsibilities

• Maintain and improve account workflows, trackers, and templates; identify friction points and implement scalable solutions.
• Help project and account teams monitor approved budgets, actual spend, committed costs, and forecasts; keep information current, flag inconsistencies or potential overages, and coordinate questions and follow-up with accounting and account leadership.
• Coordinate communications among the client budget manager, account team, and internal accounting for the monthly accounts receivable invoicing process, helping ensure projects are funded timely and accurately.
• Monitor team time-entry completion and accuracy; analyze hours by employee, project, and time period; identify unusual patterns or missing entries; and prepare monthly internal and client-facing reports.
• Build and maintain Excel-based tools, status updates, dashboards, and clear PowerPoint or written summaries; turn operational data into actionable observations, priorities, and recommendations.
• Learn the client’s reporting requirements, budget processes, and relevant contractual and legal workflows; support accurate, timely responses and maintain strong relationships with account-team members and client contacts.
• Support account-team onboarding, training on established processes, and maintenance of shared resources.
• Review work for accuracy and consistency, handle sensitive client and business information appropriately, and identify opportunities to simplify recurring tasks without weakening controls.

Benefits

• Professional development programs, mentorship opportunities, and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• 401(k) plan with contribution matching.
• Medical, dental, vision, FSA/HSA, life, and disability coverage options.
• Ancillary benefits including critical illness coverage, identity protection, pet insurance, and 529 plans.
• Commuter benefits, where available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager