Operations Sales Account Manager

Panasonic • Phoenix, AZ

11h

About The Position

Develop relationships with company decision makers to identify HVAC/R contracting opportunities, understand their needs, and create programs or projects to address them. Lead business processes from conception through completion, compile and manage the district sales plan, and report to the District Manager. The role includes developing and estimating project and service agreement proposals, negotiating scopes, retaining customers, and coordinating project fulfillment with customers and internal operations teams.

Requirements

• High school diploma or GED.
• Three to five years of experience.
• Ability to manage multiple competing priorities and tasks in a fast-paced work environment.
• Strong verbal and written communication skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational and time-management skills.
• Flexibility to work outside normal working hours as required.
• Valid driver's license and safe driving record.
• Travel within the region as required.
• Strong leadership and business acumen.

Nice To Haves

• Bachelor’s degree.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC.

Responsibilities

• Provide total account business reports and annual forecasts.
• Gather or validate preliminary information and conduct facility walk-throughs to determine the level of opportunity.
• Estimate projects and service agreements by analyzing and integrating equipment, controls, subcontractors, and services.
• Develop preliminary project or service agreement fulfillment schedules and prepare and finalize preliminary and final proposals.
• Prepare, negotiate, and review agreement and project scopes.
• Retain customers by renewing service agreements, quoting repairs, retrofits, and replacements, and scheduling routine customer visits.
• Present and review proposals or contracts with buying influences and negotiate agreement or project scope.
• Prepare transition documents and communicate project readiness for assignment to the operations team.
• Conduct cold calls to new and existing accounts regarding new construction and supermarket refrigeration remodels.
• Assist in developing new construction and remodel projects.
• Coordinate project or service distribution and movement to customers by communicating with store managers, maintenance personnel, and other customer personnel as needed.
• Coordinate fulfillment activities with Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
• Perform additional responsibilities as assigned.

Benefits

• Medical, dental, vision, and prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) retirement savings plan with company matching contributions and immediate vesting.
• Paid time off, stewardship, and parental leave.
• Tuition reimbursement for job-related courses after six months of service.
• Employee assistance program, virtual health management, chronic condition, and tobacco cessation programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED