Account Operations Manager

SafelyYou

11h•$140,000 - $160,000•Remote

About The Position

SafelyYou is establishing a new function within Revenue Operations and is hiring an Account Operations Manager to own the operational lifecycle between a signed contract and a live, billing customer. The role spans operator transitions, decommissions, change orders, implementation handoffs, billing synchronization, and pilot milestones. The manager will learn and evaluate existing processes, identify breakdowns, and build reliable systems—including AI-powered automation—to run the work at scale. The position works across Sales, Finance, Customer Success, and Implementation, with cross-functional authority and accountability for outcomes. The Account Operations Manager will oversee account transitions and decommissions from intake through resolution, coordinate across teams alongside account managers, and capture structured event data for leadership. They will maintain accurate contract and billing data across systems, track go-live dates and billing updates, identify discrepancies, and contribute operationally to weekly revenue meetings. The role also manages contract amendments, expansions, and pilot milestones; owns the post-close handoff to Implementation and Customer Success; and designs automated workflows and monitoring to reduce manual coordination.

Requirements

3–6 years in an operations role with real ownership, such as Revenue Operations, Customer Success Operations, Implementation, or Commercial Operations in B2B SaaS or healthcare technology.
Demonstrated ability to run complex, cross-functional processes end-to-end and be accountable for outcomes.
Salesforce proficiency, including disciplined data maintenance and the ability to diagnose downstream consequences of inaccurate records.
Experience with project or workflow management tools such as Monday.com, Asana, or equivalent.
Ability to operate across Sales, Finance, Customer Success, and Implementation, moving work forward without requiring a manager to broker every conversation.
Located in the United States.

Nice To Haves

Experience in senior living, multi-site healthcare, or a comparably complex B2B environment.
Genuine interest in AI and automation, with experience using these tools to work faster and readiness to build them systematically.

Responsibilities

Own account transitions and decommissions end-to-end, from intake through resolution, coordinating across contracting, Implementation, Customer Success, and Finance alongside the account manager.
Capture structured data on transition and decommission events so patterns can be identified by leadership.
Maintain and reconcile contract and billing data across systems, including contract data entry, go-live tracking, billing updates, and discrepancy resolution.
Attend weekly revenue meetings as an operational resource and help resolve issues in real time.
Own intake and tracking of contract amendments and expansions through resolution.
Manage pilot operations by monitoring milestones, flagging stalled progress, and driving decisions to prevent delays that affect billing revenue.
Own the post-close handoff from signed contract to Implementation and Customer Success, tracking and ensuring completion of follow-up work.
Identify and eliminate manual, repetitive coordination work by designing and deploying automated monitoring and workflows, including AI-powered tools.