Account Operations Manager

Hewlett Packard Enterprise•Spring, TX

1d•$57,500 - $130,000•Hybrid

About The Position

The Account Operations Manager manages the end-to-end operational business relationship for customer and partner accounts, serving as the single point of sales operations accountability and execution for assigned accounts. The role reviews agreements and contracts and implements sales operations processes and solutions to improve operational results and the customer and partner experience. It identifies sales enablement opportunities, develops plans and processes to address dissatisfaction, and may identify opportunities for additional services, products, revenue, and order growth for referral to sales or partner representatives. The role applies subject-matter knowledge to a range of business issues, exercises independent judgment, and may lead team or project activities. It manages operational relationships for mid-sized to large domestic accounts and works with account teams and internal functions to resolve issues, represent customer and partner requirements, review performance, and implement process changes. The position is hybrid, with an average requirement of two days per week at an HPE office.

Requirements

First-level university degree or equivalent experience; an advanced university degree may be held.
Typically 0–2 years of related experience, preferably in supply chain, customer service, procurement, or financial management.
Excellent written, verbal, and presentation communication skills; mastery of English and the local language, as well as other languages as required.
Developing consulting, negotiation, and influence skills.
Solid understanding of core company businesses and the revenue cycle.
Superior research and analytical skills.
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
Demonstrated project management skills, including planning, execution, and implementation.
Ability to collaborate and network with other groups and functions to reach business objectives in support of customer and partner requirements.
Ability to establish and maintain good relationships with external customers and partners at peer level and one level above.
Basic financial and business acumen.
Ability to identify and implement customer-specific process improvements.

Responsibilities

Manage the operational business relationship of mid-sized to large domestic accounts and serve on the account team.
Conduct and review highly complex operational analysis.
Act as a point of escalation and collaborate with other functions to resolve operational issues of medium to high complexity in support of customer and partner requirements.
Represent customer and partner needs and provide business requirements to projects of moderate to high complexity.
Prepare and run operational performance reviews with customers and partners and support improvement plans.
Consult and advise internal clients at peer levels and above on operational matters of medium complexity.
Proactively communicate operational process changes to customers, partners, and internal clients, and support implementation.
Review agreements and contracts and implement sales operations processes and solutions.
Identify sales enablement opportunities and develop plans and processes to address customer and partner dissatisfaction.
Identify potential opportunities for additional services, products, revenue, and order growth, and communicate them to sales or partner representatives.