Manager, Account Operations

Wasserman • Raleigh, NC

1d

About The Position

THE·TEAM is seeking a Manager, Account Operations to support one account on its Brand Consulting team. The role focuses on using data, organized systems, and process improvements to help the account team operate effectively. It involves independent work with Excel, financial trackers, operational data, and documentation, alongside regular collaboration with account leadership, accounting, and project teams.

The Manager will maintain and improve account workflows, track budgets and time, coordinate monthly invoicing communications, and prepare operational reports and insights. The role also supports client and team needs, onboarding and knowledge management, and quality and confidentiality practices. An independent, time-bound case study is part of the application process.

Requirements

• 2–4 years of relevant experience in account operations, business operations, project coordination, or process management.
• Bachelor’s degree in business administration, operations management, or a related field, or equivalent practical experience.
• Strong Excel skills, including organizing large datasets, building and maintaining trackers, using formulas and pivot tables, reconciling information, and presenting meaningful summaries.
• Comfort with Word and PowerPoint.
• Ability to organize complex information, spot errors or missing details, manage deadlines, and document repeatable workflows.
• Ability to communicate information clearly and accurately in written updates, discussions, or presentations, tailoring updates for leadership, clients, Finance, and project teams.
• Strong judgment, initiative, and accountability, including the ability to move work forward independently, ask thoughtful questions, and know when to escalate.
• Ability to build effective working relationships and communicate respectfully with colleagues and stakeholders.
• Willingness to learn account financial and administrative workflows and client needs.

Nice To Haves

• Agency experience in creative, digital, sponsorship, experiential, or related environments is preferred.
• Curiosity about the sports, entertainment, and sponsorship business.

Responsibilities

• Maintain and improve account workflows, trackers, and templates; identify process friction and implement scalable solutions.
• Help project and account teams monitor approved budgets, actual spend, committed costs, and forecasts; keep information current, flag inconsistencies or potential overages, and coordinate follow-up with accounting and account leadership.
• Coordinate communication among the client budget manager, account team, and internal accounting for the monthly accounts receivable invoicing process, helping ensure projects are funded timely and accurately.
• Monitor team time-entry completion and accuracy; analyze hours by employee, project, and time period; identify unusual patterns or missing entries; and prepare monthly internal and client-facing reports.
• Build and maintain Excel-based tools, status updates, and dashboards, and prepare clear PowerPoint or written summaries that turn operational data into observations, priorities, and recommendations.
• Learn client reporting requirements, budget processes, and relevant contractual and legal workflows; support accurate, timely responses and maintain relationships with account-team and client contacts.
• Support account-team onboarding, training on established processes, and maintenance of shared resources.
• Review work for accuracy and consistency, handle sensitive client and business information appropriately, and identify opportunities to simplify recurring tasks without weakening controls.

Benefits

• Professional development programs, mentorship opportunities, and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• 401k plan with contribution matching.
• Medical, dental, vision, FSA/HSA, life, and disability coverage options.
• Critical illness coverage, identity protection, pet insurance, 529 plans, and other ancillary offerings.
• Commuter benefits, where available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager