FSP Associate Manager Clinical Operations
About The Position
The Associate Manager Clinical Operations oversees daily line management responsibilities for an assigned team and serves as a positive leadership and professional role model. The role provides direct coaching and development support and is responsible for effective staff resourcing, alignment, training, and ongoing professional and technical development. It focuses on line and performance management of team members assigned to any monitoring modality or environment, including FSO, FSP, and Government. The Associate Manager is a point of escalation for performance concerns and training needs to help ensure adherence to company SOPs and WPDs, and collaborates with clinical operations leadership on resourcing, strategic planning, and business development. The position supports employee onboarding, training, allocation, project operations, quality oversight, and process improvement. It reviews operational systems and project metrics, evaluates staff work, and manages employee performance and development. Work is performed in an office environment, with frequent driving to site locations and frequent domestic and international travel.
Requirements
- Bachelor's degree or equivalent and a relevant formal academic or vocational qualification.
- Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 5 years.
- At least 1 year of leadership responsibility.
Responsibilities
- Manage and conduct induction and orientation programs for new employees.
- Ensure staff CVs, training records, position profiles, and experience profiles are complete and up to date.
- Support allocation activities under the local resourcing process and help project and functional leads optimize project operations.
- Escalate issues that may affect project deliverables.
- Deliver training on WPDs, SOPs, local requirements, and other clinical operations topics; identify training gaps and ensure training requirements are met.
- Contribute to development of training programs when appropriate.
- Participate in process improvement and development initiatives.
- Ensure understanding and facilitation of the risk-based monitoring approach.
- Alert management to quality issues, request QA audits as appropriate, and support audit responses.
- Manage and review systems such as CTMS, Preclarus, and Clarity to evaluate employee and project metrics, KPIs, and project status.
- Evaluate staff work, including conducting remote or on-site PAVs to assess monitoring skills and project conduct when applicable.
- Manage staff activities, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching, mentoring, counseling, and separations.
- Approve courses of action related to salary administration, hiring, corrective action, and terminations.
- Review and approve time records, expense reports, leave requests, and overtime.
- Collaborate with clinical operations senior management and executive staff on strategic planning and business development.
- Work with the leadership team to address resourcing needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
