FSP Associate Manager Clinical Operations
About The Position
The Associate Manager Clinical Operations oversees daily line management for an assigned team and serves as a positive leadership and professional role model. The role may support CAS, CS, CRAs, RSMs, PAs, and other clinical operations personnel. It provides coaching and development, and is responsible for effective staff resourcing, alignment, training, and ongoing professional and technical development. The position collaborates with clinical operations senior management and executive staff on strategic planning and business development. Its primary focus is line and performance management of team members working across monitoring modalities and environments, including FSO, FSP, and Government. The role serves as an escalation point for performance concerns and training needs, supports adherence to company SOPs and WPDs, and works with leadership to address resourcing needs. The position manages onboarding and staff records, supports resourcing and project operations, delivers and coordinates training, participates in process improvement, and supports risk-based monitoring and quality activities. It reviews systems and project metrics, evaluates staff work, and performs a range of people-management duties, including coaching, performance management, hiring-related actions, and approval of time, expense, leave, and overtime records. Work is performed in an office environment with exposure to electrical office equipment. The role frequently involves driving to site locations and domestic and international travel.
Requirements
- Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
- Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 5 years.
- At least 1 year of leadership responsibility.
Responsibilities
- Manage and conduct induction and orientation programs for new employees.
- Ensure staff CVs, training records, position profiles, and experience profiles are complete and up to date.
- Support allocation activities under the local resourcing process and help project and functional leads optimize project operations.
- Escalate issues that may affect project deliverables.
- Deliver training on WPDs, SOPs, local requirements, and other clinical operations subjects; identify training gaps and ensure training requirements are met.
- Contribute to development of training programs where appropriate.
- Participate in process improvement and development initiatives.
- Ensure understanding and facilitation of the risk-based monitoring approach.
- Alert management to quality issues, request QA audits as appropriate, and support audit responses from direct reports and project teams.
- Manage and review systems such as CTMS, Preclarus, and Clarity to assess employee and project metrics, KPIs, and project status.
- Evaluate staff work, including conducting remote or onsite PAVs to assess monitoring skills and project conduct when applicable.
- Manage staff, including interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching, mentoring, employee counseling, and separations.
- Approve courses of action related to salary administration, hiring, corrective action, and terminations.
- Review and approve time records, expense reports, leave requests, and overtime.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
