Hotel Operations Manager - Excalibur

MGM Resorts International • Cary, NC

3d

About The Position

The Hotel Operations Manager partners closely with the Senior Hotel Manager to guide, inspire, and elevate the property's Front Desk team. The role champions the front-of-house management team by driving operational excellence, managing labor efficiently, and meeting key financial goals. As the strategic owner of Front Desk operations, the Manager leads daily execution to deliver seamless, world-class guest experiences that meet or exceed MGM Resorts’ service standards while ensuring company policies and procedures are followed.

Requirements

• Must be at least 21 years of age.

Nice To Haves

• Previous experience managing employees under a collective bargaining agreement.
• Technical knowledge and experience with Opera, HotSOS, and other service optimization systems.

Responsibilities

• Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for the Front Desk operations team.
• Promote employee engagement within the Front Desk operations team through coaching, training, rewards, development, and available engagement tools.
• Provide leadership and direction to maintain and improve the guest experience within Front Desk operations in accordance with company service standards.
• Participate in interviewing, candidate selection, training, supervision, counseling, and coaching of Front Desk operations staff to support efficient department operations.
• Manage labor efficiently and work toward key financial goals while leading daily Front Desk operations.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities, as well as community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed