Linen Attendant - Excalibur Hotel

MGM Resorts International • Cary, NC

5d • Onsite

About The Position

As a Linen Attendant at Excalibur, you will help create exceptional guest experiences by ensuring timely delivery, organization, and replenishment of linens and supplies throughout the property. The role supports Housekeeping, Food & Beverage, Spa, Pool Operations, and the Casino by managing inventory, transporting materials, and maintaining clean, well-stocked work areas. You will use equipment such as pallet jacks and lifts, complete daily logs and reports, and follow sustainability practices while meeting S.H.O.W. Service Basics. The position requires strong communication, attention to detail, good judgment, and the ability to multitask in a fast-paced environment.

The starting rate is $23.2064 per hour. The role requires varied shifts, including weekends and holidays.

Requirements

• Must be at least 18 years of age.
• Work varied shifts, including weekends and holidays.
• Strong verbal and written communication skills for operational and inventory or data needs.
• Attention to detail, good judgment, and ability to multitask in a fast-paced environment.

Nice To Haves

• Six or more months of prior relevant experience, including warehouse, stocking, or similar experience; preferred.

Responsibilities

• Receive daily linen deliveries and deliver linen inventories to departments and areas including Housekeeping, Public Area, Pool Operations, Spa and Salon Operations, Food & Beverage, and the Casino.
• Transport tower trash and waste to the main trash dock.
• Complete daily assignments and update task sheets and reports, including Trash/Linen, Receiving, Food, Beverage, Spa/Salon, Pool, Tower Deliver, and Restock Station records.
• Complete restock station tasks, including inventory, stocking, logistics, and dispersal.
• Stage and organize the restocking line according to the restock flow, including retrieving, staging, and delivering supplies, reserves, and hampers.
• Replenish all totes and log progress and completion.
• Keep work areas clean and organized.
• Accurately complete the Restock Station log and submit it to the housekeeping manager.
• Communicate operational and inventory or data needs verbally and in writing.
• Meet S.H.O.W. Service Basics and assist internal and external guests.
• Operate equipment around the Linen Dock, including tuggers, lifts, and pallet jacks.
• Follow departmental guidelines for rejecting linen and terry.
• Use supplies responsibly and participate in sustainability and recycling programs.
• Provide service consistent with the property's core service standards and brand attributes.
• Use good judgment and multitask to meet the demands of a fast-paced environment.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed