Hotel Operations Manager

Fairfield Inn & Suites Geneva, NY • Town of Geneva, NY

5d • $21 - $24

About The Position

The Operations Manager at the Fairfield Geneva Finger Lakes, managed by Essex Hotel Management, supports the General Manager in overseeing daily hotel operations. The role ensures consistent execution of brand standards, company service expectations, and hotel financial objectives, with oversight and hands-on support across guest service, housekeeping, engineering and maintenance, and food and beverage.

The Operations Manager supervises and coaches associates, supports hiring and training, monitors service and operational performance, coordinates staffing and interdepartmental communication, and helps manage expenses and resources. The position also serves as Manager on Duty when scheduled, including when the General Manager is absent, and provides hands-on departmental coverage as needed.

Requirements

• At least 2 years of hotel experience, preferably in a comparable hotel.
• High school graduate or equivalent vocational training.
• Ability to manage all departments, including overnight operations.
• Thorough knowledge of all hotel operations and individual job requirements.
• Ability to effectively deal with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.

Nice To Haves

• Experience with Microsoft Office Suite and knowledge of HRM/timekeeping systems.
• Prior leadership experience in Front Desk and/or Housekeeping; maintenance coordination experience.
• Ability to read, write, speak, understand, and communicate in basic English is preferred.

Responsibilities

• Supervise and coach associates; assist with hiring, training, and onboarding; monitor service quality, operational performance, and compliance with company policies and brand standards.
• Review departmental schedules, staffing coverage, and overtime with department supervisors to align labor costs with occupancy and service needs.
• Monitor departmental expenses and resource use in alignment with business needs and hotel financial objectives.
• Coordinate daily communication among departments regarding arrivals, departures, group needs, room readiness, and unresolved guest or maintenance issues.
• Monitor adherence to hotel safety, security, and incident reporting procedures, and promptly report and escalate injuries, security concerns, and unsafe conditions.
• Support Guest Service operations, including reservations, check-in, guest services, check-out, and overnight operations.
• Ensure accurate use of the property management system and coordinate room inventory, room status, and availability with housekeeping and maintenance.
• Address guest concerns promptly, track recurring issues and response times, and follow up on corrective actions.
• Review guest feedback and service performance to improve processes and recognize associates who receive positive guest recognition.
• Oversee assigned billing reviews, cash handling, and guest account procedures.
• Coordinate and support housekeeping staffing, room assignments, and cleaning priorities based on occupancy, arrivals, and departures.
• Monitor room readiness and inspect guest rooms, public areas, and laundry facilities for cleanliness and presentation.
• Oversee linen, guest amenity, and cleaning supply inventories to maintain stock and control waste and loss.
• Support deep cleaning and laundry schedules, safe cleaning practices, and timely reporting of maintenance needs.
• Address cleanliness deficiencies through follow-up, coaching, and corrective action.
• Coordinate and support the Chief Engineer’s repair priorities; monitor work orders for timely completion, accurate documentation, and departmental communication.
• Support preventive maintenance schedules for guest rooms, public areas, equipment, and building systems.
• Inspect the property for maintenance needs and safety concerns, and escalate urgent issues to hotel leadership.
• Coordinate out-of-order room status and confirm repairs are complete before rooms return to available inventory.
• Assist with vendor scheduling and support hotel emergency response procedures.
• Support daily breakfast, restaurant, bar, banquet, and Market Shop operations, as applicable to the property.
• Coordinate food and beverage staffing, preparation, service timing, and replenishment based on occupancy and expected business volume.
• Monitor service quality, cleanliness, food safety, sanitation, and adherence to local health department and brand standards.
• Oversee food and beverage inventory, ordering, receiving, and stock rotation to control costs.
• Ensure opening, closing, cash handling, and sales reconciliation procedures are completed; address guest concerns and follow up on service deficiencies.
• Serve as Manager on Duty when scheduled, including in the absence of the General Manager.
• Provide hands-on coverage in hotel departments as needed.
• Conduct brand compliance reviews and follow up on identified deficiencies.
• Complete required company, brand, and legally mandated training within established time frames.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED