Regional Hotel Operations Manager

Onvo • Scranton, PA

10d • Hybrid

About The Position

The Regional Hotel Operations Manager serves as the operational partner to the Regional Director by overseeing the daily execution of hotel operations across assigned properties. This position ensures brand standards, operational consistency, financial accountability, and excellent guest service while allowing the Regional Director to focus on strategic growth, financial performance, owner relations, and leadership development.

Requirements

• Minimum 3–5 years of hotel management experience.
• Strong understanding of hotel financial statements.
• Excellent leadership and communication skills.
• Ability to travel frequently between assigned hotels.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Excel, Word, and Outlook

Nice To Haves

• Previous General Manager or Assistant General Manager experience preferred.
• Experience with Marriott systems (FOSSE, MGS, GXP, GSS) preferred.

Responsibilities

• Conduct routine property visits and operational inspections.
• Ensure compliance with Marriott and brand standards.
• Monitor cleanliness, maintenance, curb appeal, and overall guest experience.
• Follow up on action plans until completion.
• Assist General Managers in solving operational challenges.
• Coordinate special projects across multiple hotels.
• Review daily reports for occupancy, ADR, RevPAR, labor, and guest satisfaction.
• Identify trends and recommend corrective actions.
• Monitor labor productivity and scheduling.
• Review purchasing and expense controls.
• Assist with budget preparation and financial forecasting.
• Provide on-site leadership during staffing shortages or emergency situations.
• Assist with hotel openings, renovations, and transitions.
• Help implement company initiatives and operational procedures.
• Support General Managers with difficult guest situations.
• Coach and mentor General Managers and department leaders.
• Assist with onboarding and training new managers.
• Conduct operational audits and provide constructive feedback.
• Maintain operational tracking reports.
• Prepare weekly operational summaries for the Regional Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed