Hotel Operations Manager - Luxor
About The Position
The Hotel Operations Manager supports the Senior Hotel Manager by providing direction and leadership for the property’s Front Desk team in alignment with the MGM brand. The role leads the hotel management team in achieving operational and financial goals, including managing labor and overall financial performance. The manager is responsible for executing functional strategy and setting the operational direction of Front Desk operations while ensuring high customer satisfaction and an exceptional guest experience in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.
Requirements
- Must be 21 years of age or older.
Nice To Haves
- Technical knowledge and experience with Opera preferred.
Responsibilities
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations.
- Assist in leading implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for the Front Desk operations team.
- Promote employee engagement on the Front Desk operations team through coaching, training, rewards, and development using available tools.
- Provide leadership and direction to maintain and improve the guest experience within Front Desk operations in keeping with company service standards.
- Participate in interviewing, candidate selection, training, supervision, counseling, and coaching of Front Desk operations staff to support efficient department operations.
- Lead the hotel management team in achieving operational and financial goals, including labor management and overall financial performance.
- Execute functional strategy and guide the operational direction of Front Desk operations.
Benefits
- Wellness incentive programs to support physical and mental health.
- Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners on travel, electronics, online shopping, and more.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Health and income protection benefits for eligible employees.
- Professional and personal development through programs, networking opportunities, and community volunteer opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
