Senior Operations Manager

Triumvirate Environmental•Glen Burnie, MD

1d•$95,000 - $125,000•Onsite

About The Position

Triumvirate Environmental is seeking an Operations Manager to join its Mid Atlantic North management team. Based out of the Glen Burnie, Maryland location, the role is responsible for operations work, with a focus on recruiting and managing incoming Environmental Specialists. The position supports senior management in fulfilling the company mission and provides direct support, mentoring, and coaching to Environmental Specialists. A significant portion of the work involves evaluating service performance, regulatory compliance, and safety. The role requires full-time management and creativity. The position directly supervises selected Environmental Specialists and Material Handlers in Lab and Onsite Support Services. It supports employee development and advancement, training, onboarding, customer service, account work, staffing, and hiring. The manager also drives operational quality and safety through site visits, audits, field training, and collaboration with the ETSC team. This is a safety-sensitive role that frequently handles hazardous chemicals and biological waste and requires putting on and taking off personal protective equipment. The role reports to the Assistant General Manager. Triumvirate Environmental provides environmental services and compliance advice to clients in higher education, life sciences, healthcare, and industrial sectors. The company describes its culture as focused on employee and customer service, growth, development, education, and creativity.

Requirements

Bachelor's degree in Environmental Science, Chemistry, Biology, or a related major, or equivalent.
At least 2 years of experience in the hazardous waste field.
Prior knowledge of, experience with, and compliance with DOT, RCRA, and other applicable regulations.
Must be eligible to work in the United States without future sponsorship.
Must have reliable transportation.
Must consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen, including THC.
Must participate in random drug screening, including THC, after employment.
Must be able to lift 60 pounds on a regular basis.
Must be willing to work flexible hours within the Monday-through-Friday work week.
Must be able to report to the designated office within one hour during rotating Emergency Response shifts.
Must be willing to handle hazardous chemicals and biological waste and use personal protective equipment.

Nice To Haves

Prior relevant industry experience.
Active HAZWOPER 24- or 40-hour certification.
Willingness to obtain a Commercial Driver's License (CDL).

Responsibilities

Support Environmental Specialists' professional development through the Environmental Specialist Advancement Program, helping them meet and exceed competencies and transition to their next supervisor on schedule.
Evaluate Environmental Specialist advancement and provide follow-up field training when weaknesses are identified; issue verbal or written warnings when appropriate for failure to comply with job requirements.
Participate in the COMPASS manager training program.
Directly supervise selected Environmental Specialists and Material Handlers in Lab and Onsite Support Services.
Set goals with staff and track and motivate progress during monthly manager one-on-ones.
Identify direct reports' strengths and provide tools and work environments that support their growth and success.
Develop and present training for Environmental Specialists and Material Handlers, and present to yearlong onboarding cohorts.
Provide technical, procedural, safety, and cultural guidance to direct reports in Onsite Support and Lab Services.
Run biweekly Environmental Specialist meetings and the ROPE program.
Assist with new-hire orientation and ordering resources such as laptops, iPads, and uniforms.
Work with Account Managers on job scopes, start-ups, and pre-huddle job meetings.
Attend monthly account meetings and drive client-specific deliverables or supply ordering.
Assess employee-client interactions to anticipate success when positions become available elsewhere.
Manage large teams of employees at varying stages of the Environmental Specialist Advancement Program.
Collaborate with niche staff to anticipate staffing needs and with niche operations managers to identify suitable team placements.
Develop direct reports' customer service skills and ensure high-quality service at client sites.
Build knowledge of Triumvirate's client niches and serve as a service-level resource for clients and Account Managers.
Understand applicable federal and state regulations to ensure quality and compliance on Lab Service jobs and Onsite Support accounts.
Support staff and help them earn positive recognition from employees and clients.
Drive service quality and employee engagement through the site visit program, tracking visits and participating in staff site visits.
Promote a safety culture by driving the STOP audit program, collaborating with the ETSC team, and attending safety meetings.
Support and lead the operational schedule, providing onsite training, mentoring, and guidance to field teams.
Coordinate with other Environmental Specialist Managers on hiring for Environmental Specialist openings in Mid Atlantic North, improve the hiring program, and help implement improvements across New England and beyond.
Learn and oversee the Environmental Specialist hiring process from application through offer, including use of the applicant tracking system, phone screening, in-person interviews, and offer decisions.
Work with other Operations Managers to lead monthly Environmental Specialist orientation trainings.
Attend college job fairs for recruitment and internship outreach.