Operations Manager Jobs

About The Position

Requirements

• 3–7+ years of operations or service management experience (home services preferred)
• Strong leadership mindset with a focus on accountability and results
• Experience managing KPIs, performance metrics, and team execution
• Familiarity with dispatch/scheduling systems (Housecall Pro, ServiceTitan, etc.)
• Ability to balance big-picture thinking with hands-on execution
• High ownership mentality—you don’t wait, you act

Responsibilities

• Lead daily operations across service, install, and CSR teams
• Ensure jobs are scheduled, dispatched, and completed efficiently
• Identify bottlenecks and implement process improvements
• Drive consistency in execution across the business
• Own key metrics: revenue, booked calls, average ticket, and gross margin
• Monitor scorecards and hold the team accountable to targets
• Partner with field teams to maximize revenue per job
• Ensure visibility into job costing and profitability
• Coach, develop, and hold CSRs, technicians, and installers accountable
• Run regular performance check-ins and team meetings
• Enforce company standards, expectations, and policies
• Build a culture of ownership, urgency, and execution
• Ensure every job reflects our “Love Your Customer” standard
• Monitor reviews, callbacks, and customer feedback
• Drive initiatives to improve ratings and customer satisfaction
• Optimize use of systems (Housecall Pro or similar)
• Simplify scorecards and reporting for clarity and accountability
• Ensure accurate and timely data entry across operations
• Manage truck stock strategy and material usage
• Reduce unnecessary supply runs through better planning
• Enforce company card usage policies and cost controls

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development