Legal Operations Manager

Verisk Analytics•Jersey City, NJ

11d

About The Position

Verisk’s Legal, Compliance, Audit, Risk and Sustainability (LCARS) team seeks an experienced Legal Operations Manager to partner closely with the Head of LCARS Operations in supporting functions reporting to the Chief Legal Officer. The role combines hands-on operational leadership, project and program management, and data-driven departmental performance management. It covers financial and spend management support, contracting operations, knowledge management, process improvement, and technology implementation, with an emphasis on using technology, automation, and artificial intelligence to improve how work gets done. The manager coordinates day-to-day execution across the team’s portfolio, leads cross-functional initiatives, supports financial planning and reporting, and improves contracting workflows and information management. The role also develops operational metrics and dashboards, evaluates and implements technology and AI solutions, supports adoption through training and user support, and owns the LCARS intern and co-op program, including participant supervision and development.

Requirements

At least 7 years of relevant operations experience, preferably in a corporate or in-house legal department; candidates with demonstrated success in project and program management and process improvement, including Lean Six Sigma or comparable methodologies, will also be considered.
Strong financial acumen and prior responsibility supporting budgeting, forecasting or reforecasting, expense tracking, and financial reporting.
Experience defining performance metrics and building dashboards and reporting tools using Excel, Power BI, or comparable applications.
Demonstrated initiative, sound judgment, discretion, and ability to handle sensitive and confidential information.
Strong analytical and problem-solving skills, including experience mapping, documenting, and improving operational processes.
Excellent organizational and project management skills, including managing concurrent priorities, coordinating cross-functional stakeholders, and delivering against deadlines.
Hands-on experience translating business needs into technology solutions, including configuring workflows or building automations, with the ability to work independently and partner with technical specialists.
Practical experience applying AI to business workflows and ability to assess output quality and operational value.
Proficiency with Microsoft 365 applications and collaborative work management tools.
Experience leading adoption of new processes and tools through stakeholder engagement, rollout planning, training, and ongoing support.
Strong written and verbal communication skills, with the ability to adapt messages to different audiences.
Collaborative approach and demonstrated ability to build trust and productive relationships across functions.

Nice To Haves

Contracting operations background and familiarity with Salesforce, CLM platforms, and workflow tools.
Experience with financial processes or outside counsel spend management; familiarity with ELM platforms such as Onit.
Exposure to building or configuring AI agents and using tools such as Microsoft Copilot, Claude, and ChatGPT.
Experience with Smartsheet, SharePoint, Power Automate, and Power Apps.

Responsibilities

Partner with the Head of LCARS Operations to coordinate day-to-day execution, translate priorities into actionable plans, manage competing demands, and balance immediate needs with longer-term improvements.
Lead cross-functional initiatives from planning through implementation; define scope, deliverables, timelines, and success measures; manage risks and dependencies; and communicate progress to stakeholders.
Support budgeting, forecasting and reforecasting, expense tracking, and spend monitoring across LCARS; work with functional teams and Finance to maintain accurate financial information, analyze variances, and support reporting and planning.
Assist with accruals, invoicing, purchase orders, and outside counsel spend management, using enterprise legal management tools such as Onit where applicable.
Partner with relevant teams to improve contracting workflows and processes, including intake, approvals, tracking, and reporting using Salesforce and workflow tools where applicable.
Maintain frameworks for organizing, accessing, and sharing LCARS information, including content ownership, maintenance practices, and appropriate access controls.
Define operational metrics and develop dashboards and reporting tools with stakeholders; promote data quality, analyze trends, and recommend improvements to resource allocation, service delivery, and performance.
Assess and document processes, identify bottlenecks and team-member pain points, streamline workflows, establish baseline measures, and track improvements in efficiency and consistency.
Evaluate and implement technology, automation, and AI solutions, including building or configuring AI agents for repeatable workflows; translate business needs into requirements, lead pilots, assess quality and business value, and partner with IT and stakeholders on implementation.
Support technology and process adoption through rollout planning, training, user support, and measurement of ongoing effectiveness.
Own the LCARS intern and co-op program, including interviewing and selecting candidates, onboarding, assigning projects, balancing workloads, and evaluating performance.
Coordinate with stakeholders to provide interns and co-ops meaningful assignments aligned with departmental priorities; supervise and mentor participants through check-ins and constructive feedback, and support junior team members’ development.