Legal Operations Manager

SailPoint

2d•$109,200 - $184,080

About The Position

SailPoint’s legal team builds, protects, and expands the company’s competitive advantage and customer experience by managing risk and shaping strategy. The Legal Operations Manager will help shape and scale the legal function, owning the department’s technology and AI program from identifying high-value use cases through designing, building, testing, deploying, and maintaining tools and automations. The role also establishes operational processes and supports compliance with regulatory and contractual obligations. This position connects legal with finance, engineering, compliance, and executive teams, serving as both an operator and builder. It supports the legal department as a strategic enabler of business growth and risk management. The manager will lead the legal technology roadmap and administration, develop AI solutions and workflows, build integrations and automations, and partner with IT, Security, and Privacy on data governance, confidentiality, privilege protection, and security reviews. The role also drives legal department planning, operational workflows, risk tracking, measurement, training, and adoption of technology. The 30-day plan emphasizes learning the team and workflows and prioritizing projects. By 60 days, the manager is expected to complete selected quick-win projects and begin larger initiatives. By 90 days, the manager should independently manage continuous-improvement workflows and legal technology operations, collaborate across stakeholders, and lead high-impact process efficiencies.

Requirements

Bachelor of Arts or Bachelor of Science degree required.
At least 5 years of experience in legal operations, legal program management, legal engineering, legal technology, or a similar role; experience within a technology company is preferred.
Hands-on experience implementing, configuring, and administering legal technology platforms.
Experience building and deploying generative AI solutions in a legal or professional services setting, including prompt engineering, workflow design, and output testing and validation.
Ability to translate legal requirements into technical specifications and explain technical concepts to attorneys and business stakeholders.
Prior experience developing playbooks and policies.
Strong project management skills and a record of completing cross-functional initiatives.
Excellent analytical, problem-solving, and communication skills.
Ability to thrive in a fast-paced environment and manage multiple deadlines.

Nice To Haves

Experience in a technology company.

Responsibilities

Partner with the General Counsel and Deputy General Counsel on legal department strategic planning, including goal development, measurement, and communication.
Drive legal strategic initiatives through the development and management of legal workflows.
Develop processes and procedures for program management and business operations, including knowledge repositories, scalable playbooks, and evaluation of legal tools.
Identify, track, and report on legal service delivery metrics, including adoption and return on investment of legal technology and AI tools.
Collaborate with sales, business development, regulatory, IT, and finance teams to streamline cross-functional initiatives and operations.
Work with legal and compliance teams to standardize tracking and evaluation of risk assessments and mitigation plans.
Own the legal technology roadmap and stack, including vendor evaluation, selection, implementation, administration, and optimization.
Identify, scope, and prioritize AI use cases by working with attorneys to understand their workflows.
Design and build AI solutions, including prompts, skills, prompt libraries, AI playbooks, custom agents, and AI-powered workflows configured for SailPoint’s positions and risk tolerance.
Build and maintain no-code and low-code automations, document templates, self-service tools, and integrations between legal systems and enterprise platforms such as Salesforce, Slack, SharePoint, and Jira.
Serve as technical owner and administrator for legal systems, managing configuration, user access, testing, data quality, dashboards, and troubleshooting.
Partner with IT, Security, and Privacy on data governance, confidentiality, privilege protection, and security reviews for legal AI tools, consistent with company AI policies and applicable AI regulations.
Lead change management, training, and documentation to promote tool adoption; gather user feedback and improve solutions.
Monitor legal technology and generative AI developments, and run pilots and proofs of concept to assess emerging capabilities.
During onboarding, learn team workflows and assess existing legal technology processes; identify and prioritize suspended or upcoming projects.
Execute selected quick-win projects while initiating larger strategic initiatives.
Independently manage continuous-improvement workflows and legal technology operations, reprioritize projects as business needs evolve, and lead process efficiencies such as SharePoint knowledge management and optimization of specialized generative AI tools.

Benefits

Medical, dental, and vision insurance.
Short-term and long-term disability coverage.
Life insurance and Accidental Death & Dismemberment coverage.
Supplemental life insurance options for employees, spouses, and children.
Flexible spending accounts for health care and dependent care, including a limited-purpose flexible spending account.
401(k) Savings and Investment Plan with company matching.
Flexible vacation policy.
Eight paid holidays annually.
Sick leave.
Paid parental leave.
Employee Assistance Program and care counselors.
Voluntary legal assistance, critical illness, accident, hospital indemnity, and pet insurance options.
Health Savings Account with employer contribution.
May be eligible for the SailPoint Corporate Bonus Plan or role-specific commission.
Potential eligibility for equity participation.