Legal Operations Manager

Verisk•Jersey City, NJ

23h•$125,000 - $160,000

About The Position

The Legal, Compliance, Audit, Risk and Sustainability (LCARS) team at Verisk is seeking an experienced Legal Operations Manager to partner closely with the Head of LCARS Operations in supporting the functions reporting to Verisk’s Chief Legal Officer. The role combines hands-on operational leadership, project and program management, and a data-driven approach to departmental performance. Its scope includes financial and spend management support, contracting operations, knowledge management, process improvement, and technology implementation. The successful candidate will balance detailed execution with broader operational priorities and use technology, automation, and artificial intelligence to improve how work gets done. The manager will coordinate day-to-day execution across LCARS, lead cross-functional initiatives, support financial planning and reporting, and improve contracting and vendor workflows. They will develop knowledge-management frameworks, metrics, dashboards, and process improvements, while evaluating and implementing technology, automation, and AI solutions. The role also owns the LCARS intern and co-op program, including candidate selection, onboarding, project assignments, performance evaluation, supervision, and mentoring. Verisk describes itself as a data analytics and technology partner to the global insurance industry, with 7,000 employees. It offers work flexibility and support, coaching, and training. The company provides employees with health insurance, a retirement plan, disability benefits, and paid time off.

Requirements

At least 7 years of relevant operations experience, preferably within a corporate or in-house legal department. Candidates with demonstrated success in project and program management and process improvement, including Lean Six Sigma or comparable methodologies, will also be considered.
Strong financial acumen and prior responsibility supporting budgeting, forecasting or reforecasting, expense tracking, and financial reporting.
Experience defining performance metrics and building dashboards and reporting tools using Excel, Power BI, or comparable applications.
Initiative, sound judgment, discretion, and the ability to handle sensitive and confidential information.
Strong analytical and problem-solving skills, with demonstrated experience mapping, documenting, and improving operational processes.
Strong organizational and project management skills, including managing concurrent priorities, coordinating cross-functional stakeholders, and delivering against deadlines.
Hands-on experience translating business needs into technology solutions, including configuring workflows or building automations, and ability to work independently and partner with technical specialists.
Practical experience applying AI to business workflows, with ability to assess output quality and operational value.
Proficiency with Microsoft 365 applications and collaborative work management tools.
Experience leading adoption of new processes and tools through stakeholder engagement, rollout planning, training, and ongoing support.
Strong written and verbal communication skills, with ability to adapt messages to different audiences.
Collaborative approach and demonstrated ability to build trust and productive relationships across functions.

Nice To Haves

A contracting operations background and familiarity with Salesforce, CLM platforms, and workflow tools.
Experience with related financial processes or outside counsel spend management; familiarity with ELM platforms such as Onit.
Practical experience building or configuring AI agents and using tools such as Microsoft Copilot, Claude, and ChatGPT.
Experience with Smartsheet, SharePoint, Power Automate, and Power Apps.

Responsibilities

Partner with the Head of LCARS Operations to coordinate day-to-day execution, translate priorities into actionable plans, manage competing demands, and balance immediate needs with longer-term improvements.
Lead cross-functional initiatives from planning through implementation; define scope, deliverables, timelines, and success measures; manage risks and dependencies; and communicate progress to stakeholders.
Support budgeting, forecasting and reforecasting, expense tracking, spend monitoring, financial reporting and planning, analysis of budget variances, accruals, invoicing, purchase orders, and outside counsel spend management. Use ELM tools such as Onit where applicable.
Partner with relevant teams to improve contracting workflows, simplifying intake, approvals, tracking, and reporting through Salesforce and workflow tools where applicable.
Maintain frameworks for organizing, accessing, and sharing information across LCARS, including content ownership, maintenance practices, and appropriate access controls.
Define operational metrics and develop dashboards and reporting tools with stakeholders; promote data quality, analyze trends, and recommend improvements to resource allocation, service delivery, and performance.
Assess and document processes, identify bottlenecks and team member pain points, streamline workflows, establish baseline measures, and track improvements in efficiency and consistency.
Evaluate and implement technology, automation, and AI solutions, including building or configuring AI agents for repeatable workflows; translate business needs into requirements, lead pilots, assess quality and business value, and partner with IT and stakeholders on implementation.
Support technology and process adoption through rollout planning, training, user support, and measurement of ongoing effectiveness.
Own the LCARS intern and co-op program, including interviewing and selecting candidates, onboarding, assigning projects, balancing workloads, and evaluating performance.
Coordinate meaningful intern and co-op assignments aligned with departmental priorities; supervise and mentor participants through regular check-ins and constructive feedback; and support development of junior team members.