Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, operations, sales pipeline, performance metrics, and member experience. The role combines operations management with sales leadership and requires visible leadership, accountability to performance targets, and consistent service standards. No industry-specific experience is required. The Practice Manager leads the day-to-day operation of the location, drives sales performance, coaches and holds the team accountable, and uses KPI data to make operational and commercial decisions. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members through elevated, high-standard service locations. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven record of meeting and exceeding sales targets, supported by results.
- Demonstrated accountability for KPIs, including managing and reporting on them and making decisions based on them.
- Experience having direct performance conversations and outcomes to show for them.
- Ability to identify problems proactively, take ownership, and resolve them.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own the location’s day-to-day operations, including staffing, workflow, floor presence, and output quality.
- Drive location sales performance and hold themselves and the team accountable to revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional and reflect Serenity’s service standards, while identifying and converting sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- $100,000+ annually plus bonus incentives.
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
