Senior Manager, Operations - Digital Identity

Walmart • Bentonville, AR

8d • Onsite

About The Position

Walmart's Last Mile Delivery organization is seeking a Senior Manager to lead its Digital Identity team. The team drives identity verification operations that help protect the delivery ecosystem while supporting a seamless experience for drivers. The role addresses operational challenges and emerging fraud risks through data analysis, problem-solving, and scalable solutions.

The Senior Manager develops talent and high-performing teams, improves and scales operational processes, and leads complex initiatives from strategy through execution. The role partners with Risk, Compliance, Legal, Driver Experience, Product, and other stakeholders to deliver secure, efficient identity verification solutions. The position is based at 802 Respect Dr, Bentonville, AR 72716.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations, or a related field and 3 years of experience in operations, project management, or a related area; OR 5 years of experience in operations, project management, or a related area.
• 1 year of supervisory experience.
• Experience leading teams and developing employees, including recognizing strengths and addressing development and knowledge gaps.
• Ability to interpret data, recognize patterns, identify root causes, and translate insights into practical solutions.
• Track record of delivering results in fast-paced, evolving environments with shifting priorities and ambiguous challenges.
• Experience building, improving, and scaling operational processes and leading complex initiatives.
• Ability to implement improvements, challenge existing processes, and drive outcomes.
• Strong communication and relationship-building skills, including experience aligning cross-functional stakeholders and navigating competing priorities.

Nice To Haves

• Leadership of cross-functional task forces or projects.
• Master’s degree.
• Master’s degree in Operations Management.
• Project Management Professional (PMP) certification.

Responsibilities

• Lead, coach, and develop associates by setting expectations, identifying skill and knowledge gaps, and supporting growth.
• Build a culture of accountability, continuous learning, and strong execution.
• Analyze data and business trends to find root causes, develop actionable solutions, and measure their impact on business performance.
• Set priorities and guide the team through ambiguity, changing business needs, and incomplete information.
• Identify inefficiencies and implement scalable solutions to improve accuracy, streamline identity verification, reduce costs, and strengthen operational performance.
• Build and oversee operational workstreams, establish milestones, align resources, remove roadblocks, monitor results, and adjust strategies to deliver outcomes.
• Collaborate with Risk, Compliance, Legal, Driver Experience, Product, and other stakeholders to align priorities and address complex challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior