Manager, Identity Governance Operations

Guardian Life Insurance • New York, NY

1d • $118,980 - $195,465 • Hybrid

About The Position

The Manager, Identity Governance Operations is a hands-on people leader responsible for leading and developing the Identity Governance & Administration (IGA) team and ensuring effective execution of identity governance operations and controls. The role oversees identity lifecycle governance, access certifications, Segregation of Duties (SoD), provisioning controls, role and entitlement governance, reporting, analytics, and vendor performance.

The manager partners with IAM Engineering, Cybersecurity, HR, Legal, Digital and Technology, Compliance, and application teams to advance automation, AI capabilities, and governance of non-human identities while maintaining strong operational and regulatory controls. The position is based three days a week at a Guardian location in New York, NY; Bethlehem, PA; or Holmdel, NJ.

Requirements

• Bachelor’s degree in computer science, Information Security, Information Technology, or a related field, or equivalent experience.
• At least 5 years of experience in IAM, IGA, cybersecurity, or related technology or security functions.
• People leadership experience, including coaching, performance management, prioritization, and development of employees, contractors, or vendor resources.
• Strong experience with identity lifecycle management, access certifications, RBAC, SoD, provisioning and deprovisioning, and access governance.
• Experience with IAM/IGA technologies such as SailPoint, CyberArk, Microsoft Entra ID, Okta, or similar platforms.
• Experience with operational controls, audit readiness, regulatory requirements, and risk-based access governance.
• Working knowledge of automation, APIs, REST/JSON, and scripting technologies.
• Strong analytical, problem-solving, presentation, and stakeholder-management skills.

Nice To Haves

• Experience leading enterprise IAM/IGA operations and blended employee/vendor teams.
• Experience developing and managing KPIs, KRIs, dashboards, controls, and executive reporting.
• Experience with RFP/RFI activities, vendor evaluations, proof-of-concepts, and technology implementations.
• Experience with hybrid identity environments across on-premises, cloud, and SaaS platforms.
• Familiarity with AI identity governance, AI agents, non-human identities, machine identities, and MCP.
• Experience in regulated environments involving NYDFS, MAR, SOX, SOC 2, or similar requirements.
• Relevant certifications such as CISSP, CISM, CRISC, or IAM/IGA platform certifications.
• Strong communication skills and the ability to influence technical, business, and senior leadership stakeholders.

Responsibilities

• Lead, coach, and develop the IGA team, including performance management, workload prioritization, career development, cross-training, and accountability for results.
• Manage employees and vendor resources, ensuring delivery against established KPIs, KRIs, controls, and operational expectations.
• Oversee core IGA processes, including Joiner/Mover/Leaver, access entitlement reviews, SoD, RBAC, entitlement governance, provisioning and deprovisioning controls, and monitoring of unauthorized or native access changes.
• Oversee IGA/IAM enterprise controls, audit evidence, regulatory requirements, documentation, and remediation activities.
• Develop reporting and advanced analytics to identify identity risks, operational trends, control gaps, and improvement opportunities.
• Gather business and control requirements and translate them into scalable identity governance solutions.
• Drive continuous improvement through automation, process simplification, and improved user experience.
• Partner with business and technology teams to establish governance requirements for non-human identities, service identities, AI agents, and emerging AI capabilities.
• Support vendor evaluations, RFP/RFI activities, proof-of-concepts, and strategic IGA initiatives.
• Communicate IGA performance, risks, priorities, and initiatives to senior leaders and key stakeholders.

Benefits

• Support and flexibility to achieve professional and personal goals.
• Skill-building and leadership development opportunities.
• Philanthropic opportunities.
• Contemporary, supportive, flexible, and inclusive benefits and resources for eligible full-time employees.
• The role may be eligible for annual, sales, or other incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager