Senior Project Manager – Digital Operations

CHEIL USA•Plano, TX

5h•Onsite

About The Position

Cheil USA is hiring a Senior Project Manager embedded with Samsung's Samsung.com Customer Experience team to own the Home Appliances category across Samsung.com consumer (B2C) and business (B2B) sites. The role works day-to-day alongside the CX team, translating line-of-business needs into complete production requests, reviewing staged work, approving launches, and keeping product pages accurate, compliant, and current. The position coordinates with Samsung line-of-business, category, eCommerce, and legal stakeholders; Cheil content production and QA teams in the US, Canada, Brazil, and India; platform and web development teams; and other agency partners. Work includes onboarding product detail pages, maintaining product content and data, launching awards and promotional content, supporting customer experience improvements, creating ad-hoc landing pages on tight timelines, and managing the request queue in Jira, Smartsheet, and Confluence. The role is based on-site at the Plano, Texas office, Monday through Friday, from 9 a.m. to 6 p.m., aligned with the Samsung CX team. Occasional early or late coverage may be needed for timed launches. Success is measured by launches meeting planned dates, low rework and live defects, timely staged-work reviews, and a current queue with next steps for active requests.

Requirements

Bachelor's degree required.
At least 5 years of experience in digital project management, eCommerce, or website content operations.
Experience managing product detail pages and product data for an online retailer or brand site.
Experience writing clear briefs or tickets for production teams and reviewing work in staging or preview environments before launch.
Proficiency in Jira and Confluence; experience with Smartsheet.
Excellent written and verbal communication skills, including communication with senior client stakeholders.
Proficiency in Microsoft Office, especially Excel for SKU lists and data checks, PowerPoint, and Word.
Strong ability to manage multiple requests with different priorities and deadlines in a fast-paced environment.
Strong time management, organization, attention to detail, and execution skills.
Ability to make clear prioritization and launch-readiness decisions, identify issues early, and drive them to resolution.
Collaborative, open, self-directed approach and ability to thrive in a team environment.

Nice To Haves

A degree in Communications, Marketing, Business, or a similar field.
Experience in a highly matrixed organization or on a large client account.
Experience in technology or consumer electronics/appliances eCommerce.
Experience with a CMS, preferably Adobe Experience Manager, and a product information management (PIM) system.
Knowledge of eCommerce product compliance, including energy labels, state disclosures, and safety and battery information.
Experience with B2B eCommerce sites or marketplace/third-party seller onboarding.
Basic data analysis skills and familiarity with site usability, A/B testing, and optimization.
Agency experience on a global client account.

Responsibilities

Intake requests from line-of-business and category teams; confirm the business need, priority, launch date, and required assets, copy, product codes, and approvals.
Write complete Jira requests for production, specifying site scope, SKUs, affected pages and components, assets, copy, dates, and acceptance criteria.
Respond promptly to production questions to prevent work from being blocked.
Own product pages from new-product onboarding through content updates and end-of-life.
Maintain accurate product information, including display names, features, specifications, galleries, filters, compatibility, related products, and comparison data.
Coordinate product setup with eCommerce, including pricing, buy-box, and availability, so pages are ready to purchase at launch.
Onboard parts, accessories, and marketplace products, including products supplied through third-party seller channels.
Review staged pages against requests and approve them or return them with specific feedback.
Own the category's client-side final review and release approval, submit product pages for Samsung internal go-live approval, and confirm results on the live site.
Plan timed and weekly launches against market dates and ensure approvals are in place before launch windows.
Ensure product content meets brand, legal, and regulatory requirements, including energy and efficiency labels, state disclosures, safety and battery specifications, product awards and claims, and disclaimers.
Run post-launch checks and quickly address broken links, incorrect images, outdated specifications, and other live issues.
Manage and prioritize the category request queue with the CX lead; track status in Jira and Smartsheet and keep stakeholders informed.
Coordinate queue capacity and work sequencing with Site Operations and the production team.
Partner with platform and web development teams on technical issues and escalate defects with clear evidence.
Keep category documentation and processes current in Confluence and suggest process improvements.