Security Manager Senior, Identity & Access Management Operations

PNC•Strongsville, OH

3d•$146,300 - $298,870•Onsite

About The Position

PNC is seeking an experienced Identity & Access Management leader to manage day-to-day operations across Identity Governance & Administration (IGA), Privileged Access Management (PAM), and Agentic AI and other non-human identities. The role focuses on operational performance, control execution, audit readiness, and identity-risk visibility in a complex, highly regulated enterprise environment. It is within PNC's Technology organization and is based in Dallas, Denver, Phoenix, Birmingham, Pittsburgh, or Cleveland. PNC describes the position as in-office. The Security Manager Senior manages multiple teams responsible for maintaining the confidentiality, integrity, and availability of data, systems, and networks, and oversees applicable security technology products. The role develops and improves policies and procedures, provides technical and professional guidance, and supports the growth and development of staff. It is incentive eligible, with compensation based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

10 or more years of progressive IAM, cybersecurity, information security, or related technology experience.
Demonstrated success executing complex, enterprise-scale IAM programs within a Fortune 100 or similarly large, highly regulated organization.
Experience leading IAM operations or programs across IGA, identity lifecycle management, access certifications, Segregation of Duties, PAM, and control remediation.
Experience managing teams, service performance, operational risk, incidents, escalations, metrics, and cross-functional dependencies.
Working knowledge of governance for human and non-human identities, including service, application, machine, workload, or autonomous identities.
Strong leadership, communication, problem-solving, and stakeholder-management skills.
A bachelor's degree is listed in the qualifications; equivalent professional experience may be considered. The posting also states that comparable combinations of education, job-specific certifications, and experience may substitute for a degree.
At this level, at least five years of prior management experience is typically required, along with proven leadership across a moderate to large scope of responsibility.
Knowledge and skills relevant to information assurance, information security audits and management, information security technologies, IT environments, standards, procedures and policies, organizational knowledge, and tactical and strategic planning.

Nice To Haves

Experience with Oracle Identity Governance/Oracle Identity Manager, SailPoint, Saviynt, CyberArk, Microsoft Entra ID, or comparable enterprise platforms.
Experience governing Agentic AI, machine identities, workload identities, service accounts, or other non-human identities.
Experience with IAM modernization, automation, Zero Trust, least privilege, Zero Standing Privilege, risk-based access, or short-lived access models.
Experience supporting regulatory examinations, audits, control testing, and findings remediation.
Bachelor's degree in a related discipline or equivalent professional experience; CISSP, CISM, CRISC, CGEIT, or relevant IAM/PAM certifications are preferred.
Preferred skills include business continuity, data privacy, disaster recovery, information security, network security, risk management, security audit, security management, security operations, and vulnerability management.

Responsibilities

Lead IAM service delivery, operational priorities, incidents, escalations, control deficiencies, and continuous improvement across IGA and PAM.
Oversee identity lifecycle processes, access provisioning and deprovisioning, certifications, entitlement governance, Segregation of Duties, and remediation.
Drive privileged account governance, onboarding, lifecycle management, credential controls, access reviews, and reduction of standing privileged access.
Establish operational processes for the discovery, ownership, lifecycle, access governance, monitoring, review, and decommissioning of Agentic AI and other non-human identities.
Ensure IAM processes meet cybersecurity, risk, regulatory, audit, and compliance requirements.
Partner with business, technology, cybersecurity, risk, audit, compliance, cloud, application, and AI stakeholders to address control gaps and improve service delivery.
Develop KPIs, KRIs, dashboards, governance reporting, and executive-level visibility into IAM operational health, identity risk, control effectiveness, and privileged-access exposure.
Lead and develop an IAM operations team while advancing automation, standardization, accountability, and operational excellence.
Manage multiple teams focused on maintaining the confidentiality, integrity, and availability of data, systems, and networks.
Manage and oversee applicable security technology products for network, systems, and data.
Develop, implement, and enhance policies and procedures to improve organizational operations and effectiveness.
Provide technical and professional advice or knowledge regarding areas of responsibility.
Oversee and manage administrative staff and support individuals' professional and personal growth and development.
Model PNC's people-manager expectations by cultivating inclusive teams, role-modeling values, driving change and innovation, taking ownership of results, and developing employees.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.