Operations Manager

Level99 Entertainment•Vista, FL

13d

About The Position

Level99 is seeking a Venue Operations Manager to serve as an integral member of the management team and support both team members and guests. The role communicates Level99’s vision for meaningful guest experiences and hospitality, and works closely with Events Sales, Food & Beverage, Merchandise, and Entertainment to support smooth venue operations. Responsibilities will primarily focus on one department at a time and rotate over time to develop a well-rounded operations leader. The manager leads by example and works alongside Entertainment and Food & Beverage teams to maintain venue quality, standards, and performance. The manager oversees the assigned area’s staffing, training, scheduling, inventory, ordering, and daily execution. Depending on the area of responsibility, this may include Entertainment Systems and Merchandise, Entertainment People, Food & Beverage/Bar, or Events. The role supports venue leadership and hourly supervisors, promotes team development and accountability, maintains guest and team safety, and ensures that operational standards, service quality, facilities, and compliance requirements are met.

Requirements

Ability to work a flexible schedule based on business needs, including days, nights, weekends, holidays, and emergency responsiveness as required.
Ability to work shifts of ten hours or more.
Ability to stand, sit, squat, or walk for extended periods and walk up and down stairs.
Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds.
Ability to work effectively with management teams to ensure strong communication.
Excellent verbal and written communication skills.
Strong organization and attention to detail.
High integrity and professionalism.
High school education or equivalent.
Ability to understand, use, and embrace new technology and its implementation in operations.
Positive, joyful, upbeat, energetic attitude and ability to lead by example.
Ability to train onsite in Greater Boston or Tysons Corner, Virginia.

Nice To Haves

At least two years of experience as an Entertainment Venue, Restaurant, or Bar Manager, or equivalent experience in a high-volume entertainment and/or food and beverage business.
Bachelor of Science in Hospitality Management or another related degree.
ServSafe, Allergen, and ChokeSaver certifications.
Passion and capability to learn quickly in areas where the candidate has less experience.

Responsibilities

Manage inventory, smallwares, product ordering, training, and operations for an assigned area such as Bar, Entertainment People, Entertainment Systems, Merchandise, or Events.
Schedule departmental team members to ensure appropriate staffing, and continuously train and develop the team.
Manage hiring activities, including job postings, recruiting budgets, interviews, hiring, and onboarding.
Empower team members to develop one another by building on individual strengths.
Support the Venue Director of Operations and Assistant Venue Director of Operations in developing the operations leadership team and hourly supervisors.
Work with Food & Beverage, Entertainment, and Learning and Development teams to implement and maintain service-team training programs, and support other managers in doing the same.
Work seamlessly with and support the Events team.
Maintain thorough knowledge of food and beverage menus, challenge rooms, company vision and values, merchandise, and event operations.
Support venue-level change management by communicating new product, service, and operational information accurately and helping teams adapt.
Lead effective operational execution, including shift tasks, routines, and facilities upkeep.
Ensure compliance with applicable federal and state laws, insurance requirements, landlord regulations, and company policies.
Keep labor and controllable costs within company guidelines.
Manage daily cash, reconciliation, and audits; order paper products and inventory.
For Entertainment Systems and Merchandise, oversee daily operational readiness, opening, mid-shift, and closing execution, and ensure spaces are safe, clean, and guest-ready.
For Entertainment Systems and Merchandise, uphold POISED standards for service execution, cleanliness, show standards, and guest-experience flow.
For Entertainment Systems and Merchandise, lead safety, emergency readiness, and incident response; identify risks and prepare the team.
For Entertainment Systems and Merchandise, manage experience flow, congestion, and capacity in real time within safe and operational limits.
For Entertainment Systems and Merchandise, oversee operational-level service recovery in partnership with Guest Experience.
For Entertainment Systems and Merchandise, maintain accessibility standards, including documentation, training, guest accommodations, and coordination with the Support Center.
For Entertainment Systems and Merchandise, ensure merchandise ordering, inventory, planograms, and offerings comply with Support Center Merchandise Manager and Supply Chain Manager guidance.
For Entertainment Systems and Merchandise, maintain appropriate staffing and work with the Assistant Director of Operations to hire, train, and schedule team members.
For Entertainment Systems and Merchandise, support loss-prevention procedures and maintain local inventory and offering POS systems.
For Entertainment People, hire, train, schedule, and develop team members to ensure coverage, labor efficiency, and alignment with forecasted demand.
For Entertainment People, lead coaching, performance reviews, and skills certification, and hold teams accountable to operational, safety, and guest-experience standards.
For Entertainment People, manage disciplinary documentation and corrective actions consistently and professionally.
For Entertainment People, partner on interviews, recruiting, onboarding, and succession planning.
For Entertainment People, stay approachable and engaged on the floor, listen to team and guest needs, and foster ownership and accountability.
For Entertainment People, identify development gaps, engagement opportunities, and operational friction, and drive continuous improvement.
For Food & Beverage/Bar, hire, train, and schedule service team members for bar, server/cashier, and front-of-house support.
For Food & Beverage/Bar, work with the Support Center Food & Beverage team on product compliance, ordering, inventory, and quality.
For Food & Beverage/Bar, set service par levels and coordinate product and forecasts with the Director of Operations and Assistant Director of Operations.
For Food & Beverage/Bar, respond to guest and staff needs with an approachable, positive, and energetic manner; navigate difficult conversations appropriately.
For Food & Beverage/Bar, serve as the point of contact for the Toast POS system with the Operations Services team and consultants.
For Food & Beverage/Bar, monitor guest and food safety and ensure adherence to food-safety processes and standards.
For Events, support venue leaders and the Event Sales team in developing FOH leadership, shift supervisors, and hourly team members.
For Events, ensure effective communication between the Event Department and local venue team; assist with updates to the staff BEO binder.
For Events, attend weekly BEO meetings, report issues from past events, and assign a manager and additional staff to each event.
For Events, train, test, and schedule Event Captains to ensure operational coverage.
For Events, ensure checks are closed out correctly to match contracts and complete the event tracker at the beginning of each shift to maintain accurate running financials.