Operations Manager Jobs

About The Position

Requirements

• Bachelor's degree from a four-year college or university, one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Computer skills in CRM, EMR, accounting software, development software, human resource systems, inventory software, Microsoft Office Suite, payroll systems, and project management software.
• Ability to travel 40–50% to oversee clinic locations in person.
• Detail oriented and able to work in a fast-paced, constantly changing environment.
• Able to multitask across clinics and think broadly about top-level concerns and the best path forward using available data.
• Interpersonal and communication skills to work effectively with executives and employees and to create and administer policies.
• Understanding of financial and budgeting processes and principles to assess earnings and spending and identify areas for improvement.
• Strong personal and professional judgment, including for hiring decisions.
• Ability to respond quickly to changing circumstances and adjust initiatives and priorities.
• Organizational skills and flexibility to manage varied functions and projects.
• Leadership and management skills, including effective communication.
• Ability to conduct research for special projects, respond to inquiries in a timely manner, and present written and oral briefings.
• Ability to work with details and time-sensitive issues.
• Good decision-making skills and ability to respond to high-pressure situations.

Responsibilities

• Serve as the primary point of contact for patient relations and collaborate with clinical staff to maintain a seamless, patient-centered experience.
• Monitor adherence to prescribed treatment programs and follow up on missed appointments or payments.
• Order medications according to clinic protocols and audit orders for accuracy.
• Supervise clinic staff and ensure alignment with company policies, expectations, and core values.
• Liaise between clinic employees and corporate teams on operational and HR-related matters.
• Manage daily scheduling, patient flow, and wait times.
• Coordinate staffing needs with HR, Regional Leadership, and District Managers, including cross-location coverage, Pulse treatment support, and role-specific scheduling across state lines.
• Coordinate structured new-hire training, including schedules, trainers, trainee support, and onboarding plans with Sales and Operations leadership.
• Oversee clinic cleanliness, safety protocols, and regulatory compliance.
• Coach, train, and develop clinic staff, including conducting weekly training sessions and providing performance support.
• Conduct performance evaluations, check-ins, and development planning.
• Use EMR, CRM, and operational software to support workflow and performance tracking.
• Monitor KPIs, including patient door-to-door time, growth of TRT payment plans, ancillary product performance, lead conversion, inventory and clinical supply usage, overtime and payroll efficiency, employee retention, and performance scores.
• Ensure timely completion of reporting and audits, including end-of-day tracker reports, weekly one-on-ones and training sessions, and monthly self-evaluations and check-ins.
• Work with marketing, operations, and HR teams on initiatives to strengthen patient retention and clinic performance.
• Collaborate with Sales and Operations leadership to ensure consistent new-hire training across locations.
• Encourage staff involvement in problem-solving and process refinement, and support clinic growth, patient satisfaction, and improved operational outcomes.
• Oversee clinic staff accountability for performance, training, and compliance.
• Conduct interviews, hire employees, and lead performance evaluations.
• Address staff concerns and resolve issues in alignment with HR policies and company values.
• Work with Operations Managers to promote consistency in clinic operations, protocol adherence, and communication of company updates.