Operations Manager - Center-Based

Action Behavior Centers•North Houston, TX

13d•$65,000 - $85,000•Onsite

About The Position

The Operations Manager (OM) leads an Action Behavior Centers (ABC) center, creating an environment where teammates can thrive, families feel supported, and autistic children can reach developmental milestones. The OM owns the center’s financial performance, safety, staffing, and compliance while supporting clinicians delivering applied behavior analysis (ABA) care. The role is full-time, permanent, and based in-center, with responsibility for leading 25–50 teammates. The OM oversees center performance against quality and efficiency goals, supports and develops teammates, helps families get started with ABA treatment, and collaborates with clinical, admissions, and regional partners to align operations with care. The position requires at least 3–6 years of experience managing large teams across multiple sites or districts and a high school diploma or GED. A bachelor’s or master’s degree and experience working with autistic children and their families are preferred, though extensive management experience is also valued.

Requirements

At least 3–6 years of experience managing large teams across multiple sites or districts.
High school diploma or GED.
Ability to sit, stand, walk, bend, kneel, squat, crawl, crouch, climb, carry, push, pull, and reach at or above shoulder level, including overhead.
Ability to lift or move objects weighing up to 50 pounds.
Near and far visual acuity.
Ability to be physically present at the assigned job location as required.
Ability to properly wear and use personal protective equipment (PPE).
Ability to hear, understand, and distinguish speech and other sounds.
Comfort with frequent exposure to moderate-to-loud noise levels.
Ability to make independent decisions and evaluate potential consequences.
Ability to perform essential functions safely and successfully, meet qualitative and quantitative productivity expectations, and maintain regular, punctual attendance in compliance with applicable requirements.
Empathy, clear communication, collaboration, mentoring, proactive problem-solving, steadiness in high-stakes situations, and accountability for quality results.

Nice To Haves

Bachelor's or master's degree; extensive management experience is equally valued.
Experience working with autistic children and their families.

Responsibilities

Oversee key performance indicators, manage the center budget, and monitor performance against quality and efficiency goals.
Manage, mentor, and retain 25–50 teammates delivering clinical care; support evaluations, corrective actions, development plans, and recognition.
Build trust with families and provide education and guidance during onboarding to support a smooth start to ABA treatment.
Partner with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.
Maintain compliance with state, payer, and company standards across center operations.
Oversee center financial performance, safety, staffing, and compliance.
Attend immersive leadership training in Austin, Texas, and participate in ongoing leadership development programs and events.

Benefits

401(k) with a 2% company match.
Performance bonus of up to $18,000 per year through monthly and quarterly incentives.
10 paid time off days, 10 paid holidays, and two flex days in the first year, with additional days as tenure grows.
Health insurance with 90% of the cost covered by ABC.
Maternity or paternity award of up to $3,000.
Flexible spending account options for childcare.
Student loan repayment contributions of up to $600 and tuition discounts.
Complimentary DoorDash DashPass.
Leadership training, the Badge Up Program, regional workshops, and an annual leadership summit.
Career advancement path from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
Teammate outings, regional recognition nights, and celebrations.