Operations Manager

Lmmc•Omaha, NE

13d

About The Position

The Clinic Operations Manager oversees daily clinic operations to ensure efficiency, a high-quality patient experience, and adherence to company standards. The role combines leadership responsibilities with direct patient engagement and close collaboration with clinic staff, leadership teams, and corporate operations. The manager supports clinic culture, performance, and patient outcomes, with patient experience as the shared objective.

Requirements

Bachelor's degree from a four-year college or university, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Computer skills in CRM, EMR, accounting software, development software, human resource systems, inventory software, Microsoft Office Suite, payroll systems, and project management software.
Ability to travel 40–50% to oversee clinic locations in person.
Detail oriented and able to work in a fast-paced, constantly changing environment.
Able to multitask across clinics and think broadly about top-level concerns and the best path forward using available data.
Interpersonal and communication skills to work effectively with executives and employees and to create and administer policies.
Understanding of financial and budgeting processes and principles to assess earnings and spending and identify areas for improvement.
Strong personal and professional judgment, including for hiring decisions.
Ability to respond quickly to changing circumstances and adjust initiatives and priorities.
Organizational skills and flexibility to manage varied functions and projects.
Leadership and management skills, including effective communication.
Ability to conduct research for special projects, respond to inquiries in a timely manner, and present written and oral briefings.
Ability to work with details and time-sensitive issues.
Good decision-making skills and ability to respond to high-pressure situations.

Responsibilities

Serve as the primary point of contact for patient relations and collaborate with clinical staff to maintain a seamless, patient-centered experience.
Monitor adherence to prescribed treatment programs and follow up on missed appointments or payments.
Order medications according to clinic protocols and audit orders for accuracy.
Supervise clinic staff and ensure alignment with company policies, expectations, and core values.
Liaise between clinic employees and corporate teams on operational and HR-related matters.
Manage daily scheduling, patient flow, and wait times.
Coordinate staffing needs with HR, Regional Leadership, and District Managers, including cross-location coverage, Pulse treatment support, and role-specific scheduling across state lines.
Coordinate structured new-hire training, including schedules, trainers, trainee support, and onboarding plans with Sales and Operations leadership.
Oversee clinic cleanliness, safety protocols, and regulatory compliance.
Coach, train, and develop clinic staff, including conducting weekly training sessions and providing performance support.
Conduct performance evaluations, check-ins, and development planning.
Use EMR, CRM, and operational software to support workflow and performance tracking.
Monitor KPIs, including patient door-to-door time, growth of TRT payment plans, ancillary product performance, lead conversion, inventory and clinical supply usage, overtime and payroll efficiency, employee retention, and performance scores.
Ensure timely completion of reporting and audits, including end-of-day tracker reports, weekly one-on-ones and training sessions, and monthly self-evaluations and check-ins.
Work with marketing, operations, and HR teams on initiatives to strengthen patient retention and clinic performance.
Collaborate with Sales and Operations leadership to ensure consistent new-hire training across locations.
Encourage staff involvement in problem-solving and process refinement, and support clinic growth, patient satisfaction, and improved operational outcomes.
Oversee clinic staff accountability for performance, training, and compliance.
Conduct interviews, hire employees, and lead performance evaluations.
Address staff concerns and resolve issues in alignment with HR policies and company values.
Work with Operations Managers to promote consistency in clinic operations, protocol adherence, and communication of company updates.