Operations & Training Manager (Bilingual, English & French)

Brand Momentum

9d•Hybrid

About The Position

Brand Momentum is seeking a bilingual English- and French-speaking manager to lead training, employee development, and performance improvement for the national field team supporting RBH’s smoke-free products and vaping business. The role works closely with RBH’s Commercial Capability Development team and internal field leaders to identify learning needs, deliver engaging training, develop practical resources, and strengthen leadership and coaching capabilities. It uses client-approved materials, creates additional resources as needed, and aims to translate learning into stronger field performance. The position is based in Mississauga, Ontario, with a hybrid work arrangement and required national travel. It reports to the Director, Client Services. The manager coordinates training across Canada, including scheduling, attendance, assessments, and follow-ups, and collaborates with RBH and agency stakeholders to support consistent execution. Brand Momentum describes itself as a nationally integrated sales, marketing, and retail services agency headquartered in Toronto. Its stated values include integrity, respect, empowerment, and fun, alongside a commitment to responsible and flexible work, sustainability, and diversity and inclusion.

Requirements

Fluency in spoken and written English and French.
At least 5 years of experience in training, learning and development, sales enablement, retail training, or field operations.
Experience delivering training, developing learning materials, and assessing training needs.
Strong presentation, facilitation, coaching, and communication skills.
Experience developing frontline employees, Team Leads, or managers.
Ability to connect training initiatives to productivity and business results.
Strong organizational skills and ability to manage multiple priorities.
Proficiency in PowerPoint, Excel, Microsoft Teams, and shared document platforms.
Post-secondary education in Business, Human Resources, Adult Education, or a related field, or equivalent experience.
Willingness to travel nationally and work across Canadian time zones.

Nice To Haves

Experience supporting a national workforce or working in a regulated retail environment is an asset.

Responsibilities

Deliver bilingual virtual and in-person training, support new-hire onboarding, and reinforce product knowledge, program requirements, and operational procedures.
Adapt existing materials into presentations, job aids, and short learning modules, and develop new resources when needed.
Identify skill and knowledge gaps and develop a national learning plan aligned with business priorities.
Support Field Managers and Team Leads in strengthening coaching, feedback, and leadership skills.
Conduct store visits and ride-alongs to observe performance, provide coaching, and reinforce learning.
Monitor training effectiveness and field performance, identify improvement opportunities, and work with field leaders to address gaps.
Identify and coordinate external training providers when additional expertise is needed, particularly in leadership, communication, and sales skills.
Manage training schedules, attendance, assessments, and follow-ups across Canada.
Partner with RBH’s Commercial Capability Development team and agency leadership to communicate updates, share insights, and ensure consistent execution.
Maintain current bilingual training materials and reinforce approved client requirements and field procedures.