Bilingual (French & English) Virtual Membership Advisor

CAA Atlantic

3d • Remote

About The Position

CAA Atlantic is a member-based organization serving more than 320,000 members across Atlantic Canada. The Bilingual (French and English) Virtual Membership Advisor is a front-line, member-facing role and the first point of contact for members and prospective members. The advisor delivers service, sales, and general support by assessing member needs, resolving inquiries, and encouraging engagement with CAA membership benefits, products, and services through a consultative approach.

The advisor assists members by phone and email, supports bookings for other CAA services, and handles inquiries and concerns through resolution. The role also includes selling memberships and related products and services, maintaining accurate member information, following privacy and payment-card requirements, and managing inventory. Hours of operation are Monday to Friday, 8 a.m. to 7 p.m., and Saturday, 10 a.m. to 5 p.m. Employees must be able to work a rotational shift, including evenings and Saturdays, and reside within 100 km of a CAA Atlantic office.

Requirements

• High school diploma or equivalent.
• Fluency in French and English.
• Ability to work a rotational shift, including evenings and Saturdays.
• Customer service and sales experience.
• Residence within 100 km of a CAA Atlantic office.
• Excellent communication skills.
• Strong attention to detail.
• Ability to manage priorities and adapt.
• Problem-solving abilities and a growth and continuous-improvement mindset.
• Collaborative team-player approach.

Nice To Haves

• Travel industry experience.

Responsibilities

• Serve as the first point of contact for members and the public by phone and email.
• Assist with booking appointments for CAA services such as Travel and Auto & Property Insurance.
• Respond to inquiries about membership benefits, products, services, and website and app functionality.
• Take ownership of member concerns and complaints through to resolution.
• Call members and recently lapsed members to encourage engagement or re-engagement with CAA membership.
• Sell online gift cards.
• Help compile customized road trip guides.
• Assess member needs and address them using a consultative approach.
• Explain benefits, services, and product features.
• Qualify and sell memberships, travel insurance, car rentals, and hotel reservations.
• Promote and cross-recommend additional CAA products and services.
• Accurately capture and maintain complete member profiles, including name, address, date of birth, email address, mobile phone, and payment details.
• Perform account validation and follow CAA's privacy policy and PCI requirements.
• Maintain appropriate inventory levels and follow inventory transfer procedures.
• Order supplies and complete semi-annual inventory reporting.

Benefits

• Competitive compensation package.
• Paid time off based on professional experience.
• Paid volunteering.
• Telemedicine providing 24/7 access to medical care and wellness services by phone or video chat.
• Complimentary Premier CAA Membership.
• In-house gym facility and/or corporate gym rate and partial reimbursement.
• Ongoing learning and development opportunities.
• Innovative and dynamic work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED