Client Trainer (Implementation) (Bilingual – English / French Canadian)

MEDITECH•Canton, MA

8d•$54,000 - $66,000•Hybrid

About The Position

As a MEDITECH trainer, you will help clinicians and financial professionals use the company’s integrated, interoperable Enterprise Health Record (EHR). Drawing on clinical or financial experience, you will educate healthcare professionals on using technology to support patient care. As part of the Client Services & Implementation team, you will manage software implementation projects, lead EHR training and installation, and serve as the primary client contact throughout implementation. The role also involves customer service and software troubleshooting, coordinating with staff across MEDITECH applications and programmer analysts to resolve technical issues, contributing to group projects, interacting with development staff, mentoring co-workers, processing software enhancement or modification requests, maintaining application documentation, and updating an online project tracking system. The position requires extensive travel—approximately 50–75% of the time—to customer locations in the United States and Canada to deliver training. A personal credit card, or the ability to obtain one, is required to cover initial business travel expenses; approved expenses are reimbursed according to company guidelines. Proof of vaccination may be required for travel to customer sites unless an approved medical or religious exemption applies. This is a hybrid role combining in-office and remote work as designated by management. The hiring salary range is $54,000–$66,000 per year; the actual salary depends on skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits. Applicants must be eligible to work in the United States; the company does not sponsor work visas.

Requirements

Fluency in written and spoken English and French Canadian.
Strong interpersonal and presentation skills.
Exceptional written and verbal communication skills.
Project management skills.
Access to a personal credit card, or the ability to obtain one, to manage initial business travel expenses.
Eligibility to work in the United States; visa sponsorship is not provided.

Nice To Haves

A bachelor's or associate degree and/or 2–3 years of applicable work or military experience.
Relevant clinical experience in nursing, pharmacy, radiology, a physician office, emergency department, operating room, laboratory, ambulatory care, social work, or behavioral health.
Relevant financial experience in accounts payable, billing/accounts receivable, claims, general ledger, human resources/payroll, materials management, fixed assets, or physician billing.

Responsibilities

Manage clinical or financial software implementation projects to ensure an effective go-live.
Lead training and installation of the EHR.
Serve as the primary contact for clients throughout implementation.
Multitask and communicate with staff members across multiple MEDITECH applications.
Provide customer service and troubleshoot application software issues.
Work with programmer analysts to resolve technical issues.
Participate in group projects, interact with development staff, and mentor co-workers.
Process requests for system enhancements or modifications.
Design and maintain application documentation.
Update and maintain an online project tracking system.
Travel 50–75% of the time within the United States and Canada to conduct customer training.