Field Implementation Trainer

myKaarma

About The Position

The Field Implementation Trainer empowers Fixed Operations personnel across myKaarma’s dealer network to use the SLT product suite effectively, improving revenue and operational efficiency. The role works hands-on with dealership end users, including technicians, advisors, and parts consultants, with a particular focus on the ServiceCart digital MPI platform. Trainers support software adoption by following a standardized training process, delivering small-group training at users’ workspaces and one-on-one training when needed, guiding process adjustments, troubleshooting issues, and providing personalized instruction for long-term success. The role also helps dealership teams understand AI-enabled enhancements across the SLT suite, including how they can support workflow efficiency, customer engagement, and data-driven decisions. Trainers explain product capabilities and limitations and reinforce that AI-supported insights assist rather than replace professional judgment. This is a full-time travel role. Trainers are expected to be on site Monday through Friday, four weeks per month, and should live within reasonable driving distance of a major U.S. airport. The role requires coordination with implementation colleagues, dealership teams, and internal departments, along with thorough documentation, proactive communication, and continued learning about product updates and dealership practices.

Requirements

Strong written and verbal communication skills.
Highly organized and proactive, with a strong sense of urgency.
Ability to learn and adapt quickly to new technologies and stay current with product innovations and industry trends.
Willingness and ability to travel full time Monday through Friday, four weeks per month.
Valid driver’s license.
Valid REAL ID for travel.
Credit or debit card and ability to rent vehicles, purchase hotel accommodations and meals, and cover miscellaneous expenses when necessary.
Proximity to a major U.S. airport.
At least 2 years operating in environments where AI augments workflows while maintaining compliance, transparency, and customer trust.

Nice To Haves

At least 2 years of experience in automotive dealership fixed operations, such as Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent.
At least 2 years of experience in automotive software consulting, installation, or training.
Valid passport (preferred but not required).

Responsibilities

Deliver comprehensive training on myKaarma products, including AI-enabled SLT capabilities, product functionality, limitations, and best practices.
Assess each project and coordinate with the Lead Field Implementation Trainer.
Prepare for installations by reviewing Salesforce notes and deployment and product specialist handoff notes to anticipate challenges.
Support goals set by team leads and dealer management to help ensure successful implementations.
Provide hands-on dealership training through a standardized process, primarily focusing on ServiceCart.
Collaborate with the Lead Field Implementation Trainer, ServiceCart Implementation Consultant, Scheduler Implementation Consultant, on-site teammates, and dealership personnel to understand dealership needs.
Document dealership training notes in an organized and concise manner, including a written summary after training and records of further dealership outreach.
Work with Deployment, Support, Product Managers, and other internal teams to address customer needs promptly and efficiently.
Communicate proactively in writing and verbally, and share feedback to improve the training process.
Stay informed about product updates and evolving dealership practices.