Field Implementation Manager

Chester's International, LLC•Birmingham, MI

9d•$95,000 - $105,000•Onsite

About The Position

The Field Implementation Manager owns the execution of Chester’s field-facing operations programs, including new store onboarding, new store training scheduling, and tradeshow planning and logistics. The role works closely with and is supported by the Director of Operations Services, with a stated path to grow into a people-manager role overseeing the team of five Regional Trainers. The position is on-site in Birmingham, Alabama, and requires periodic travel to new store openings and tradeshows. Physical work includes extended standing and walking, lifting and carrying materials, working around kitchen equipment and in warehouse environments, and loading, unloading, and setting up tradeshow materials. Compensation is $95,000–$105,000, commensurate with experience, plus a 10% annual bonus. The posting also lists benefits and flexible PTO.

Requirements

At least 2 years of experience in project management, operations, event/tradeshow logistics, or a related field.
Hands-on experience with generative AI tools such as ChatGPT, Claude, or Copilot, and ability to apply them effectively to everyday work.
Experience using Microsoft Dynamics 365 CRM, including managing customer records, tracking activities and interactions, and maintaining accurate CRM data.
Strong organization and project management skills, including ability to manage multiple concurrent projects with many moving parts.
Ability to build and maintain systems such as trackers, checklists, and schedules to keep complex work on track.
Strong communication and coordination skills, with comfort owning relationships with operators, vendors, show organizers, and internal stakeholders.
Ability to travel periodically for new store openings and tradeshows.
Ability to stand and walk for extended periods, up to 8 hours at a time.
Ability to lift and carry 25–50 pounds.
Ability to work near hot equipment such as fryers and ovens, and in hot, cold, or noisy environments such as kitchens and walk-in coolers.
Ability to load, unload, and set up tradeshow booth materials and equipment, and work in warehouse settings around outsourced labor and moving equipment.
Ability to travel to store locations and tradeshow venues, including overnight stays.

Nice To Haves

Franchise, retail, or restaurant industry experience.

Responsibilities

Own the end-to-end onboarding timeline for each new store, from signed agreement through opening day, coordinating with Territory Performance Managers and new operators.
Run onboarding calls with operators, drive deliverables forward, and resolve blockers where possible.
Maintain and continuously improve onboarding trackers and readiness reporting; flag risks and delays to leadership with recommended solutions.
Ensure each new store has access to and onboarding for the Franchise Resource Center, tools, systems, and platforms, and that required documentation is complete before opening.
Serve as the primary escalation point for onboarding issues raised by Territory Performance Managers, the warehouse, or operators.
Manage the master new store training schedule, coordinating trainer availability, store readiness, and opening dates.
Identify and resolve scheduling conflicts, coverage gaps, and last-minute changes to opening timelines.
Support maintenance of training materials, job aids, and videos based on field feedback and evolving store needs.
Own the tradeshow process, including registration and management of deadlines, vendor requirements, and show requirements.
Run tradeshow critical-path calls to align the team on scheduling and travel bookings.
Create equipment and packing lists for each show and account for booth materials, signage, and product needs.
Organize and manage outsourced warehouse labor supporting tradeshow preparation and load-out.
Maintain warehouse safety requirements and compliance standards for tradeshow-related storage and staging.
Coordinate venue logistics, including food orders and booth electrical and utility requirements.
Book shipping and freight for booth materials and equipment to and from each show.
Coordinate hotel room blocks and staff travel logistics with show organizers.