Medical Information Specialist - (French & English Speaking)

EVERSANA

11h•Remote

About The Position

The Medical Information Specialist is part of EVERSANA’s Medical Communications team, which provides commercialization services to the life sciences industry. The role responds to product information requests, identifies and processes adverse events and product quality issues, and supports medical writing. It is a home-office-based, full-time position, ideally located remotely in France. Applicants in the UK, Ireland, Poland, Germany, Spain, Portugal, or Italy may also be considered, provided they are legally eligible to work in the UK or European Union. The specialist communicates and translates between English and the target language, responds to drug information inquiries from healthcare professionals and consumers, and provides information verbally or in writing. The position also assesses and documents adverse events and product complaints in accordance with company and client procedures and applicable local regulatory requirements. Work includes researching and evaluating medical literature, preparing written responses and narratives, coordinating quality-complaint processes, and contributing to miscellaneous projects. The role may include assigned on-call responsibilities. The position is home-office or European-hub-office based. Working hours are within European hours, between 8 a.m. and 6 p.m. CET, Monday through Friday. The employee may be asked to work on bank holidays, with a day off in lieu. Travel is generally not required, but the employee must be able to travel up to 10%.

Requirements

A degree in life sciences or healthcare, or equivalent.
Strong clinical background.
Excellent verbal and written communication skills.
English proficiency at C1 level.
Native-language fluency in French.
Strong translation skills.
Legal eligibility to work in the UK or European Union.
Ability to work European hours between 8 a.m. and 6 p.m. CET, Monday through Friday, and to work bank holidays if needed in exchange for a day off in lieu.
Ability to travel up to 10%.

Nice To Haves

PharmD, MPharm, BSc, or MSc in Pharmacy.
Experience in a call centre, medical information, the pharmaceutical industry, or clinical work, including medical writing.
Fluent English and native French.
Proficiency with Microsoft Word, Excel, and other Windows applications.
Experience using Medical Information Management Systems, safety databases, or equivalent.
An upbeat attitude, genuine interest in others, and ability to energize others and raise morale.
Ability to develop and articulate ideas and information that promote understanding and encourage participation.
Ability to turn creative ideas into original solutions that positively affect company performance.
Professional integrity, credibility, character, and high ethical standards.

Responsibilities

Translate documents and responses between English and the target language, and deliver translated responses by phone or in writing.
Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other healthcare professionals, and consumers or patients.
Disseminate drug information verbally or through written correspondence.
Identify adverse events and product complaints during customer interactions.
Collect sufficient information to generate initial adverse-event and product-complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
Fulfill local regulatory authority requirements for post-marketing adverse-event reporting.
Assess what information needs to be obtained and determine the appropriate depth of information to collect.
Write adverse-event and product-complaint narratives during intake and prepare custom responses to medical inquiries.
Coordinate processes for responding to quality-related complaints, including interactions with Quality Assurance, Regulatory Affairs, and complainants.
Critically evaluate medical literature to research and develop information for written dissemination to healthcare professionals.
Contribute to projects such as market and competitive-product research, system development, sales training, and field liaison support.
Perform medical writing and assigned on-call responsibilities.
Maintain and improve customer service and contribute to process improvements that positively affect call-centre metrics.
Perform other duties as assigned.