Growth (French speaking)

Column•San Francisco, CA

22h•$140,000 - $250,000•Onsite

About The Position

Column is hiring a French-speaking member of its Growth team to manage strategic customer relationships and help build the company’s customer-management function. The role combines customer onboarding, implementation, ongoing relationship management, and account expansion with designing the strategies, processes, playbooks, systems, and content needed to scale the function. The position has a significant international focus: at least half of the work will be dedicated to building and managing partnerships with banks across Africa, with the remainder focused on Column’s core fintech partners. The role involves close collaboration with Executive, Solutions Engineering, Sales, Compliance, and Correspondent Banking teams, as well as representing customer feedback in the company’s growth strategy and product roadmap. Periodic travel to Africa is required. The position reports to the Head of Growth and is in person at Column’s San Francisco Presidio office at least three days per week.

Requirements

At least 5 years of relevant work experience.
Professional fluency in French.
Strong project-management skills, including organization, management of customer partnerships, and effective collaboration with internal teams.
Ability to communicate persuasively and turn skeptics into advocates while being helpful, responsive, and solutions-oriented.
Comfort navigating ambiguity and building processes with limited guidance.
Curiosity about customer needs, the industry, competitive landscape, and product offerings, and a willingness to learn.
Interest in becoming knowledgeable about financial technology and payments.

Nice To Haves

Experience combining consulting, private equity, investment banking, venture capital, or an equivalent role with operating experience at an early-stage company and/or selling a new line of business is strongly preferred.
Prior financial-services experience may be helpful, but is not required.
A naturally curious, data-oriented approach and a habit of soliciting feedback and seeking improvement.

Responsibilities

Help establish customer-facing strategy, processes, playbooks, systems, and best practices; identify patterns and build repeatability.
Manage customer relationships across onboarding, implementation, ongoing account management, and expansion.
Lead day-to-day relationships with emerging-market bank partners across Africa, guide them through onboarding, and manage the relationships after launch.
Build relationships across customer organizations, develop advocates, and identify new use cases for partnering with Column.
Proactively identify customer challenges and growth opportunities, and collaborate with internal and external stakeholders to address them.
Share market feedback, trends, findings, and recommendations to inform Column’s growth strategy and product roadmap.
Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements.
Travel periodically to Africa to meet bank partners in person.

Benefits

Comprehensive health, dental, and vision plans, with options fully covered for employees and dependents.
Family-planning and fertility benefits through Carrot, including reimbursement of up to $20,000 in qualified expenses.
Monthly rent subsidy of up to $2,000, post-tax, for employees living within two miles of the office.
FSA and HSA account options.
401(k) plan, including self-directed brokerage options.
Flexible time-off policy.
Sabbatical program: after five years, up to eight weeks of fully paid leave with salary and benefits.
Paid parental leave: 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers.
Annual backup-childcare reimbursements of up to $4,500.
Catered lunches and dinners for San Francisco employees.
Commuter benefits, including paid transportation to and from the office.
Regular team-building events, including an annual offsite.
Base salary, equity, and benefits; the annual base salary range is $140,000–$250,000 plus equity.