Client Service Professional (French Speaking)

VentureTech Solutions • Plantation, FL

1d • Onsite

About The Position

The Client Service Professional delivers a high-quality customer experience and handles client service issues in a state-of-the-art call center. The role involves researching and processing caller transactions and requests, helping callers understand account information, resolving issues, responding to inbound inquiries, and sending educational materials that address callers’ needs. The representative also resolves follow-up matters, including delinquencies, payoffs, and refunds, and makes outbound calls to resolve creditor or caller inquiries. Other tasks may be assigned by the Supervisor. The position is in-office, with some remote opportunities available after six months of employment. The posting lists hours of 9:00 a.m. to 5:30 p.m. Monday through Thursday and 8:30 a.m. to 5:00 p.m. Friday; its minimum requirements separately list Monday through Thursday hours as 10:00 a.m. to 6:30 p.m. and Friday as 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma.
• Strong people skills and effective oral and written communication.
• Knowledge of and ability to use PC systems and MS Office applications.
• Competency in a service organization environment.
• Ability to work independently.
• Self-motivation and willingness to continually improve.
• Attention to detail and ability to multitask and prioritize daily work.
• Ability to work the stated schedule; the posting gives different Monday–Thursday hours in the position details and minimum requirements.
• Bilingual English/French; the posting also describes bilingual ability as a plus.

Nice To Haves

• Bilingual English/French (described as a plus in the posting).

Responsibilities

• Research caller transactions.
• Process caller requests.
• Help callers understand account information.
• Provide issue resolution and handle customer service issues for clients.
• Respond to inbound caller inquiries.
• Send educational materials responsive to callers’ needs.
• Resolve follow-up items, including issues related to delinquencies, payoffs, and refunds.
• Make outbound calls to resolve creditor or caller inquiries.
• Perform other tasks as assigned by the Supervisor.

Benefits

• Guaranteed weekends off
• Medical, dental, and vision coverage
• Paid time off
• 401(k) with 50% match
• Life and disability coverage
• Paid holidays
• Paid training

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED