French - Speaking Customer Service Representative

doTERRA•Pleasant Grove, UT

1d•Onsite

About The Position

Provide the highest level of customer service to doTERRA customers and Wellness Advocates through phone, chat, email, and other contact types. Contacts are handled in both French and English, and the employee will be trained to take multiple contact types. The position is based at the Pleasant Grove location and operates in an office environment. The role may involve extended stationary positions and exposure to computer blue light, as well as working under pressure during peak season.

Requirements

Professional French language proficiency.
Professional English language proficiency.
Strong typing and computer abilities.
Knowledge of proper grammar, punctuation, and spelling.
Organized and detail-oriented.
Ability to follow instructions, policies, and procedures.
Works well with others and proactively assists others.
Ability to communicate effectively, respectfully, and professionally, including reading, writing, recording, receiving, and sending communications.
Ability to work under pressure, including during peak season.

Nice To Haves

High school diploma or GED.
Ability to type 30 words per minute.
Previous customer service experience.
Desire to advance and grow with doTERRA.

Responsibilities

Handle inbound customer contacts by phone, chat, email, and other contact types in French and English.
Attend training as determined by management.
Respond promptly using correct grammar and punctuation in verbal and written communications.
Use available resources to answer questions and resolve concerns promptly and courteously.
Follow up on customer service issues.
Capture customer feedback.
Identify, track, and code contact types.
Upsell and inform customers about promotions and products.
Assist with special projects as needed.
Adhere to the schedule and meet department performance standards.