Customer Experience Associate, Hospitality, French Speaking
About The Position
As a Customer Experience Associate, you are responsible for delivering exceptional service to customers while creating a luxury experience. You remove obstacles, provide support, and are empowered to do the right thing. This role is suited to a polished individual with a passion for service, design, and home furnishings. The associate represents the RH brand through professional communication and appearance, identifies customer needs, and partners customers with the best associates to provide unparalleled service. The role also involves collaborating with cross-functional partners and leaders, building brand loyalty and revenue through knowledge of RH products and systems, maintaining relationships, and educating prospective design customers about RH Interior Design services.
Requirements
- At least 1 year of customer service experience; luxury retail experience preferred.
- Poise and confidence to interact with high-end customers while maintaining confidentiality.
- People- and relationship-driven approach.
- Drive to deliver first-class service and exceed customer expectations.
- Ability to recognize and respond to multiple priorities.
- Exceptional analytical, problem-solving, and decision-making skills.
- Strategic, highly organized, and results-oriented.
- Excellent verbal and written communication skills.
- Commitment to quality and exceptional attention to detail.
- Proficiency with Mac Operating System, iOS devices, Microsoft Office, Salesforce, and Google Applications.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Luxury retail experience.
Responsibilities
- Live the RH vision, values, and beliefs every day.
- Represent the RH brand through polished communication, personal appearance, and professionalism.
- Engage with customers to identify their needs and partner them with the best associates to deliver unparalleled service and exceed expectations.
- Collaborate with cross-functional partners and leaders to ensure customer needs are met and exceeded.
- Build brand loyalty and revenue by being knowledgeable about RH product offerings, processes, and systems.
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
- Qualify and educate potential design customers on services offered by RH Interior Design.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
