Customer Experience Associate, Hospitality, French Speaking - Part Time
About The Position
As a Customer Experience Associate, you are responsible for delivering exceptional service to customers while creating a luxury experience. You remove obstacles, provide support, and are empowered to do the right thing. This role is suited to a polished individual with a passion for service, design, and home furnishings. You represent the RH brand through professional communication and appearance, identify customer needs, and connect customers with the right associates. You collaborate across teams to exceed customer expectations, build brand loyalty and revenue through knowledge of RH products and systems, develop relationships, and educate potential design customers about RH Interior Design services.
Requirements
- At least 1 year of customer service experience; high-end furniture and luxury retail experience preferred.
- Poise and confidence interacting with high-end customers while maintaining confidentiality.
- People- and relationship-driven approach.
- Commitment to delivering first-class service and exceeding customer expectations.
- Ability to recognize and respond to multiple priorities.
- Exceptional analytical, problem-solving, and decision-making skills.
- Strategic, highly organized, and results-oriented approach.
- Excellent verbal and written communication skills.
- Commitment to quality and exceptional attention to detail.
- Proficiency with Mac Operating System, iOS devices, Microsoft Office, Salesforce, and Google Applications.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to travel to the nearest gallery as needed.
Nice To Haves
- Experience in high-end furniture and luxury retail.
Responsibilities
- Live RH's vision, values, and beliefs every day.
- Represent the RH brand through polished communication, personal appearance, and professionalism.
- Engage with customers to identify their needs and connect them with the best associates to deliver exceptional service.
- Collaborate with cross-functional partners and leaders to ensure customer needs are met and exceeded.
- Build brand loyalty and revenue through knowledge of RH product offerings, processes, and systems.
- Innovate with an entrepreneurial spirit and build and maintain relationships.
- Qualify and educate potential design customers on services offered by RH Interior Design.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
