Hospitality Customer Experience Manager

Ricoh • Birmingham, AL

6h

About The Position

Ricoh is seeking a motivated, service-driven Hospitality Customer Experience Manager to lead workplace hospitality, concierge, meeting and event services, and client experience operations in a professional corporate environment. The manager serves as the face of Ricoh and its client, delivering exceptional service and memorable experiences for employees, clients, and guests while maintaining operational excellence.

This hands-on leadership role oversees daily hospitality and workplace services, client relationships, events, vendors, team workflows, reporting, and administrative support. The manager works with cross-functional teams to deliver effective meetings and events and helps create an engaging workplace culture.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in hospitality, concierge, customer experience, workplace services, hotel operations, or a related field.
• Experience leading teams and managing client-facing operations.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience coordinating meetings, events, catering, and workplace services programs.
• Strong leadership, communication, and relationship-building skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Professional presence and comfort with a high degree of client interaction.
• Commitment to operational excellence and continuous improvement.
• Passion for hospitality and delivering exceptional customer experiences.

Nice To Haves

• College degree.

Responsibilities

• Lead hospitality and concierge operations to provide an exceptional client and employee experience.
• Serve as the primary contact for hospitality-related services, executive support, and visitor experiences.
• Greet and assist guests, clients, and visitors, maintaining a professional and welcoming environment.
• Maintain meeting rooms, reception areas, kitchens, and hospitality spaces to high standards.
• Manage conference room scheduling, meeting logistics, and scheduling conflict resolution.
• Coordinate internal and external meetings, executive visits, firm events, and special projects.
• Oversee catering programs, including vendor management, ordering, quality control, and invoice processing.
• Collaborate with AV, IT, Facilities, Security, and other support teams to execute meetings and events.
• Develop employee engagement activities, client events, and workplace experience ideas.
• Provide daily leadership and direction to hospitality and workplace services team members.
• Ensure adherence to standard operating procedures and workplace policies.
• Manage vendor relationships, procurement activities, and service performance.
• Support employee development, workflow management, and consistent operations across services.
• Partner with Facilities teams to ensure meeting spaces and hospitality areas operate efficiently.
• Prepare operational reports, service metrics, and customized client reporting.
• Maintain workplace documentation, visitor management procedures, and process standards.
• Support executive-level staff with administrative requests, travel coordination, and special projects.
• Manage invoices, budgets, and vendor payments while meeting service quality and profitability objectives.

Benefits

• $1,000 sign-on bonus for new Ricoh members.
• A broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED